1. Pacific Training Workshop COL Ralph Lounsbrough

2. Defense Personal Property Program (DP3) Overview
DP3 By the Numbers
Assessment
≈ 430,000 Household Goods Shipments
- USA: %
- USAF: 26%
- USN: %
- USMC: 8%
- USCG: 3%
≈ 900 Transportation Service Providers (TSPs)
$2.1B in annual spending
42 Shipping Offices / ≈ 300 Counseling Offices
9% Shipments Receive Less than Satisfied Rating
Loss / Damage #1 Family Issue
Claims on 23% Domestic / 16% International Shipments
≈ 65,000 Privately-Owned Vehicles Processed
Single Award Contract – Customer Satisfaction 98%
Inadequate Quality Capacity to Meet Peak Demand
Responsibility & Oversight Diffused Across DoD
Program Lacks Accountability & Is Opaque
Business Rules are Over-Engineered
Claims Process is Cumbersome
Constrained by Legacy IT
Predictable Challenges & Results
Not The System We Would
Deliberately Design in 2019

3. USTRANSCOM 4 Lines Of Effort
LOE 1
Customer Focused IT Improvements
Move.mil upgrades
MilMove new systems development
DPS security and stability updates
LOE 2
End-to-End Value Chain Integration
Align responsibility, authority and resources for uniformity across all stakeholders
OSD CFT
LOE 3
Improve Customer Support
24/7 Customer Support Center
DP3 Training Plan
QA Inspections
Code 2 Roll-out
Advisory Panel
LOE 4
Increase Quality Capacity
Restructure DP3 Relationship with Industry
Market Expansion
PPM Incentives

4. initiatives to Improve the 2019 peak season
TOGETHER, WE DELIVER.
Synched Efforts Between Personnel and Logistics Communities – Cross Functional Team organized this Fall
Market Expansion – Brought in 78 TSPs into the HHG Program from our NTS Program
USTRANSCOM Customer Support Center – New effort to assist with customer service
Claims Reduction – Increasing use of containerized shipments to reduce damage; first target will double use (6% to 12%)
Transit Times – Increased times for moving shipment; avg incr ~3 days; more accurate shipment arrival for customer
Expanded Education Campaign – Developed standardized training for govt; media campaign to educate Service Members
Increased QA Inspections – Services expanding to 50% in person inspections
Spouse Advisory Panel – Monthly meeting with leading spouses to gather input from the user’s perspective
Open Discussion Group with Industry – Monthly meeting to ensure industry has a regular voice at the leadership level

5. DP3 Horizon (90-Day Outlook)
10-15 Feb: Round 2 Rate Filing
12-13 Feb: Pacific Training Workshop
19 Feb: HHG – Industry Day
25-27 Feb: DPS PI 3 Planning
14 Mar: General Officer Steering Committee
19-20 Mar: Spring PPF
24-26 Mar: AMSA Conference (Houston)

6. TOGETHER, WE DELIVER.
Questions?