1. Riverbed Delivers faster time-to-market for happier customers
Computer Services
Business challenge
Riverbed provides cloud performance and network solutions for global customers. How could the company improve IT operational performance to help its customers reach markets more quickly?
Transformation
Cloud performance and networking solutions services provider Riverbed always looks to improve its service efficiency. With IBM, the team created the IBM Riverbed Oracle Cloud Supply Chain Control Tower to help eliminate production incidents and enable faster services, leading to improved customer satisfaction.
“IBM Global Business Services brings to the table a wealth of knowledge and an SME experience, as well as their Center of Excellence.”
—Prabhakar Ponugoti, Vice President IT, Riverbed
Riverbed
Delivers faster time-to-market for happier customers
Solution components
IBM® Services
IBM Riverbed Oracle Cloud Supply Chain Control Tower
Oracle E-Business Suite
Oracle Cloud
Business benefits:
Cut
time-to-market
Reduced
the number of production incidents
Increased
customer satisfaction
Client Name
Riverbed
Company Background
Riverbed provides integrated SD-WAN, WAN Optimization, Performance Management and Cloud-Ready Branch solutions to drive cloud-centric enterprises. Headquartered in San Francisco, the company serves 28,000 customers.
Business challenge
Riverbed provides cloud performance and network solutions for global customers. How could the company improve IT operational performance to help its customers reach markets more quickly?
The benefit
The solution shortened time-to-market for customers, reduced the number of production incidents and boosted customer satisfaction.
Pull Quote
“IBM Global Business Services brings to the table a wealth of knowledge and an SME experience, as well as their Center of Excellence.”
—Prabhakar Ponugoti, Vice President IT, Riverbed
Solution components
IBM® Services
IBM Riverbed Oracle Cloud Supply Chain Control Tower
Oracle E-Business Suite
Oracle Cloud
Case study Link
Riverbed provides integrated SD-WAN, WAN Optimization, Performance Management and Cloud-Ready Branch solutions to drive cloud-centric enterprises. Headquartered in San Francisco, the company serves 28,000 customers.
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