1. Problem solving

2. A. Agree the problem 1 Select the Problem 3
Discuss and clarify the problem
and come to a common
understanding about the same 2
Understand
the
Problem

3. B. Eliminate Causes 4 Identify possible causes of the problem 5
Gather data
and test causes 6
Select applicable
causes

4. C. Options for Improvement7
Identify potential
options for
improvement 8
Gather data and
test options for
improvement 9
Select applicable
options
for improvement

5. D. Implement solutions 10 Plan implementation of solutions 1112
Monitor success of
implementation

6. E. Complete the process 13 Standardize solution 14
Can the idea be used
somewhere else