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Problem-Solving Communication

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Presentation on theme: "Problem-Solving Communication"— Presentation transcript:

1 Problem-Solving Communication
Systematic Problem-Solving Reflective-thinking sequence Define problem Probative question Analyze problem Questions to ask

2 Problem-Solving Communication
Systematic Problem-Solving Reflective-thinking sequence Establish criteria for solution Consider possible solutions Decide on solution Implement solution Follow up on solution

3 Problem-Solving Communication
Stages in Group Problem Solving Orientation phase Conflict phase Emergence phase Reinforcement phase Forming Storming Norming Performing

4 Problem-Solving Communication
Functional Role Analysis Task roles Relational roles Dysfunctional roles

5 Problem-Solving Communication
Decision-Making Methods Consensus Majority vote Minority decision Expert opinion Authority rule

6 Problem-Solving Communication
Choice of Decision-Making Method Type of decision Importance Available time Personal relationships

7 Effective Communication in Groups and Teams
Recognize group and personal goals Hidden agendas Promote desirable norms Establish norms early Comply with established norms

8 Effective Communication in Groups and Teams
Promote optimal level of cohesiveness Shared/compatible goals Progress toward goals Shared norms or values Minimal threat among members

9 Effective Communication in Groups and Teams
Promote optimal level of cohesiveness Interdependence Competition from outside group Shared group experiences

10 Effective Communication in Groups and Teams
Avoid excessive conformity Groupthink Risky shift Cohesive groups most at risk

11 Effective Communication in Groups and Teams
Encourage creativity Brainstorming Rules of brainstorming Avoid evaluation at first Seek quantity of ideas Seek new combinations

12 Effective Communication in Groups and Teams
Encourage creativity Brainstorming Process Generate possible solutions Eliminate duplicate ideas Evaluate ideas


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