1. Huron-Erie School Employee Association
February 19, 2019
We make Healthcare Easier
Simplifying and Personalizing the Healthcare Experience 1

2. Partnership via RxOC
Thank You!
Trust
Business 3

3. Health Advocacy
The Heart of what we do 4

4. Second Opinion Coordination
Health Advocate
Bring employees to the right healthcare related resource!
Pricing Transparency
Gaps
in Care
Outreach
Wellness
Health Advocacy
EAP +
Work/Life
simplifying
Biometrics
and connecting
it all together
Chronic
Condition
Coaching
Decision Support
Tele-
medicine
Second Opinion Coordination
HSA Admin
Benefits Center 4 5
HealthAdvocate

5. Making Healthcare Easier for employees and family members
Health Advocacy: The heart of what we do...
Making Healthcare Easier for employees and family members
Find the right doctors and hospitals; schedule appointments, transfer medical records
Arrange 2nd opinions for complex medical conditions; research the latest treatment(s)
Coordinate care and schedule follow-up visits; arrange post-hospitalization care, durable medical equipment, facilitate pre-authorizations
Decision Support: Educate and coach; answer questions about results, treatment options and medications
Clarify coverage and benefits, resolve billing issues, explain what is covered including deductibles and copays and EOBs; identify alternative resources for non-covered services
Closing Gaps in Care and assisting with needed health care steps
Health Advocacy 6
HealthAdvocate

6. Health Advocate helps the whole family:
Employees
Spouses/Partners
Dependent Children
Parents and Parents-in-law .

7. Provide Special Help for Mom and Dad, as well as employees considering retirement:
Assist employees considering retirement with transitioning to private coverage or Medicare
Clarify Medicare Part D prescription drug plans
Locate eldercare services and community resources that fall outside of traditional healthcare coverage
Explain the differences between Medicare, a Medicare HMO and supplemental coverage
Facilitate care management interventions for chronic conditions
Research private coverage and public exchanges
Discuss plan choice considerations relating to pre-existing conditions
Explain how to enroll in Medicare

8. 2018 Utilization 16

9. We make healthcare easier by creating a personalized experience designed to exceed a member’s expectations A dedicated Healthcare Concierge

10. We’re always there, 24/7
By phone, through the mobile app, or online, patients can always reach us 24x7
Access useful health and wellness information
24/7 personal support is just a call or click away
Instantly upload documents and forms
A Personal Health Advocate in the palm of your hand

11. Promoting Awareness 59

12. NEW Communications
Award-winning Health and Wellness Blog – NEW articles!
Monthly Member Newsletter
2019 Activity Guides
Campaigns/Packets
Focus on popular employee issues such as:
Help with clinical issues
Locating a provider
Help with prescriptions drugs
Navigating Medicare
Expecting a baby
Proper use of the ER
Autism support
And more!
- Communications to both employees and managers/ supervisors.
- Includes s, flyers, posters, TV ads, and more!

13. Thank you
OUR MISSION:
At Health Advocate, we believe that the complexity of the healthcare system should not be a barrier to living well. Our mission is to develop personalized, innovative programs and tools that simplify the healthcare experience and enable people to become engaged in their health and well-being – resulting in improved health outcomes, lower medical costs, reduced stress, and time savings for both our clients and their employees and family members.
Kate Gaul AVP, Sales
Cell:
Jane Morales, Sr. Acct. Manager
Office: 63