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All detail modules are interconnected and integrated

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Presentation on theme: "All detail modules are interconnected and integrated"— Presentation transcript:

1 All detail modules are interconnected and integrated
SUPPLIERS WARE-HOUSING CRM CUSTOMER MGT WARRANTIES / CLAIMS CAR ORDERS BILLINGS & INVOICING EXPENSES COSTING SPARE PART ORDERS CUSTOMERS & DEALERS VOUCHERS SERVICE ORDER PAYMENTS COLLECTIONS DEALER PERFORM-ANCE GENERAL LEDGER FIXED ASSETS BUDGETING FINANCIAL REPORTING

2 There are several ways to look at the “Integration” concept (1)
SUPPLIERS WARE-HOUSING CRM CUSTOMER MGT The Commercial section WARRANTIES / CLAIMS CAR ORDERS BILLINGS & INVOICING EXPENSES COSTING SPARE PART ORDERS CUSTOMERS & DEALERS VOUCHERS SERVICE ORDER PAYMENTS COLLECTIONS The Financial section DEALER PERFORM-ANCE GENERAL LEDGER FIXED ASSETS BUDGETING FINANCIAL REPORTING

3 There are several ways to look at the “Integration” concept (2)
SUPPLIERS WARE-HOUSING CRM CUSTOMER MGT Customer service The section WARRANTIES / CLAIMS CAR ORDERS Back office The section BILLINGS & INVOICING EXPENSES COSTING SPARE PART ORDERS CUSTOMERS & DEALERS VOUCHERS SERVICE ORDER PAYMENTS COLLECTIONS DEALER PERFORM-ANCE GENERAL LEDGER FIXED ASSETS BUDGETING FINANCIAL REPORTING

4 Practical examples: Several work-flows
Dealer makes a car offer to the end-customer and attaches financing & Insurance applications. SUPPLIERS WARE-HOUSING CRM CUSTOMER MGT WARRANTIES / CLAIMS CAR ORDERS BILLINGS & INVOICING EXPENSES COSTING SPARE PART ORDERS CUSTOMERS & DEALERS Bank VOUCHERS SERVICE ORDER Insurance PAYMENTS COLLECTIONS DEALER PERFORM-ANCE End-customer looks at workshop availability and places request for rendezvous. Then he comes for service GENERAL LEDGER FIXED ASSETS BUDGETING FINANCIAL REPORTING All these are automated, no paper & telephone calls, no redundant data entry

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