1. Work with Anyone from Anywhere – Citrix Goto Cloud Services
Markus Waniek, Director Inside Sales CE Citrix Online

2. Agenda Vorstellung Citrix Online Services Division
Die GoTo-Produktfamilie
With Anyone from Anywhere
Das Büro von Morgen
Q & A

3. Citrix – Online Services Division.
Secure, easy-to-use SaaS services for remote access, support and online meetings/events
2rd-largest Web conferencing company in the world
Largest remote access and remote support provider
Global presence

4. Global Presence

5. 848+
774
684
601
employees
408
employees
289
employees
employees
218
employees
157
employees
employees
employees
Desktop Streaming 5.0 Becomes
GoToAssist
The Founders Have an Idea
and form
Expertcity
Citrix Systems Acquires Expertcity
Total Audio

6. Goto Cloud Services

7. Remote Arbeiten
Zusammenarbeiten
Lernen
Präsentieren
Teilen
Support
GoToMyPC
GoToMeeting
GoToTraining
GoToWebinar
Sharefile
GoToAssist

8. Unter den 10 größten Audio Konferenz Anbietern weltweit
Weltweit Nr. 1
31,5% Marktanteil 1
Weltweit Nr. 1
77,5% Marktanteil 2
Weltweit Nr. 2
14% Marktanteil 3
Unter den 10 größten Audio Konferenz Anbietern weltweit
Remote Support und
IT Management
Made Easy
Zugriff auf Ihren Mac® oder PC
von Überall
Online Collaboration Made Easy
Audio Konferenzen
Made Easy
Sources:
1 IDC, “Worldwide Clientless Remote Support Services 2010 Top 6 Market Share Leaders”, June, 2011
2 IDC, “Worldwide Remote Access Services Software Forecast and 2009 Vendor Shares”, Dec 2010
3 Frost and Sullivan, “Analysis of the Global Web Conferencing Market, Strong Demand for Collaboration and Declining Prices Lead to Broader Adoption”, Sept 2011

9. GoToAssist® Corporate: Remote Support Made Easy™
GoToAssist Corporate is a comprehensive remote-support solution with advanced features that enable multi-agent support centers to provide a superior customer experience while maximizing employee productivity.
Increases first-time call resolution and boost customer satisfaction
Streamlines operations with advanced administration, reporting and integration features
Maximizes support team efficiency with collaboration tools

10. GoToMeeting ®: Online Meetings Made Easy™
GoToMeeting is the easiest-to-use and best performing Web conferencing solution in the market today
Increases productivity by enabling remote collaboration.
Boosts sales by enhancing interactions with customers and prospects.
Significantly reduces travel and operational costs

11. GoToMyPC ®: Access Your Mac® or PC From Anywhere
GoToMyPC gives you the flexibility to choose where, when and how you want to work.
Increases your flexibility with access from any Internet connection
Protects your private data streams – even on a public network
Easy to set up and use – no instructions needed

12. GoToTraining™: Online Training Made Easy™
GoToTraining makes it easy to provide interactive online training to customers and employees across the globe.
Significantly reduces travel and operational costs.
Increases customer retention by improving customer training.
Enables companies to train employees in multiple locations faster.
Save time and get more done 12

13. GoToWebinar®: Webinars Made Easy™
Easy, do-it-yourself, Web-based collaboration tool designed to support and engage larger audiences.
Save time and get more done
Helps marketers generate more qualified sales leads.
Enables more cost-effective company meetings.
Reduces travel and operational costs

14. HiDef Conferencing™/HiDef Corporate™: Audio Conferencing Made Easy™
Easy-to-use, high-quality conference calling so you can connect with multiple people in multiple locations – at an affordable cost.
Increases reach with global audio conferencing
Reduces costs with real-time reporting, Web-based controls and no hidden fees.
Saves time by enabling you to distribute recordings instead of repeating live interactions.
© 2009 Citrix Online Audio,  LLC.

15. Work from anywhere with anyone

16. From Anywhere with Anyone

17. Applications Project managers with co-remote workers -> GTM
Trainers and their classes -> GTT
Marketers and their audience -> GTW
Sales Managers and their teams -> GTM
IT-Managers and their infrastructure - > GTG
Client-Services and their customers -> GTA

18. Case Study GoToMeeting – Bank Austria
Customer Service & Consulting
Online Beratung von Kunden
Steigerung der Kundenzufriedenheit
Citrix Confidential - Do Not Distribute

19. Case Study GoToAssist – Bauer
Support der weltweiten Niederlassungen (Fernwartung)
Kosten- und Zeitersparnis
Citrix Confidential - Do Not Distribute

20. Case Study GotoMeeting – Cundus
IT Service Provider (z.B.SAP)
GTM, GTA und GTW
Jegliche Art von interner und externer Kommunikation
Citrix Confidential - Do Not Distribute

21. Das Büro von Morgen

22. Das Büro von Morgen

24. GoToMeeting with HD FacesTM
HD Video
High Resolution
1920 x 960
6 Way