1. Insurance
Business challenge
Buying insurance online can be hard work, requiring completion of long web forms. To create a more welcoming onboarding experience, Helvetia Seguros wanted a better way to give customers tailored quotes.
Transformation
At Helvetia Seguros, customers can converse in natural language with an AI-driven virtual assistant, and the solution captures the relevant information and generates a personalized quote.
“The initial results of our work with IBM Watson and IBM Cloud are highly promising, and we look forward to achieving more in future.”
—Victor Lizarraga, Director of Strategy and Digital Transformation, Helvetia Seguros
Victor Lizarraga, Director of Strategy and Digital Transformation, Helvetia Seguros
Business benefits:
Makes
a better first impression by avoiding asking customers to complete long forms
10 minutes
to purchase insurance policies, down from 3 or 4 days previously
Enables
agents and brokers to focus on selling more complex, higher-value policies
Helvetia Seguros
Builds an AI-driven virtual assistant that generates personalized insurance quotes for customers
Solution components
IBM® Cloud™ Virtual Servers
IBM Watson® Assistant
IBM Watson Natural Language Understanding
IBM Watson Speech to Text
IBM Watson Text to Speech
Client Name
Helvetia Seguros
Company Background
Helvetia Seguros provides a broad range of insurance policies to people and businesses in Spain, selling online and through its network of insurance agents and brokers. Generating annual revenues of around EUR 400 million, the company employs 572 people nationwide. Helvetia Seguros belongs to the Helvetia group, which is based in Switzerland and also operates in Germany, Austria, France and Italy.
Business challenge
Buying insurance online can be hard work, requiring completion of long web forms. To create a more welcoming onboarding experience, Helvetia Seguros wanted a better way to give customers tailored quotes.
The benefit
Customers can obtain quotes and buy insurance in minutes – and without filling out forms. By automating routine quotes, Helvetia Seguros helps brokers focus on selling complex, higher-value policies.
Pull Quote
“The initial results of our work with IBM Watson and IBM Cloud are highly promising, and we look forward to achieving more in future.”
—Victor Lizarraga, Director of Strategy and Digital Transformation, Helvetia Seguros
Solution components
IBM® Cloud™ Virtual Servers
IBM Watson® Assistant
IBM Watson Natural Language Understanding
IBM Watson Speech to Text
IBM Watson Text to Speech
Case study Link
Helvetia Seguros provides a broad range of insurance policies to people and businesses in Spain, selling online and through its network of insurance agents and brokers. Generating annual revenues of around EUR 400 million, the company employs 572 people nationwide. Helvetia Seguros belongs to the Helvetia group, which is based in Switzerland and also operates in Germany, Austria, France and Italy.
Share this