1. Different Approaches
Work Programme/Work Choice/ESF Family Support – previously delivered Pathways and ESF Interventions
ILM
Initial Assessment
Specialist Advisors
Self employment

2. ILM
Initially delivered it under ESF (ESA & LPs)
Very successful – 65% sustainment
Due to the success, started trial with PG7 (ESA Ex-IB) customers on WP

3. Initial Assessment
ESA claimant background
Totally different approach
Focus on what can do not what they can’t
Holistic approach

4. Specialist Advisors
ESA caseload is very different and needs excellent benefit knowledge
Challenging yet empathetic advisors
Employer Engagement targets that prioritise the ESA caseload

5. Self Employment
Experience on Pathways – 18% into SE
Specialist Self Employment Advisor – increase of 275% in SE starts
Working Tax Credits (Disability Element)
Allows many customers to make a hobby a career