1. Listening to and valuing ‘Patient Opinion’ Louise Christie| Network Manager

2. SRN’s goals Working since 2004 to: Raise awareness of recovery
Encourage empowerment
Develop the evidence base
Influence policy and practice

3. What helps recovery?

4. Implications of recovery
People in control of own recovery
Different knowledge, skills and values
Shared roles - walking alongside
A shift in power
‘I feel that it’s vital that professionals are open to letting people take control, but I know that it’s hard to get it right. Ultimately, it’s about treating people as individuals.’
Personal narrative:

5. What is SRI 2? Does your service promote recovery?
Service development tool
Evidence based
Reflective
Results in action

6. Strengths based approach Person centred care
Mental Health Strategy
NHS Quality Strategy
Leading Better Care
Co-production
Self Directed Support
Health and Social care Integration
Underpinned by
Assets based approach
Strengths based approach
Person centred care
Seek to achieve
Improved outcomes and experiences
Require
New ways of working
Shared responsibilities
Myriad of policy that supports and links to recovery
No recovery blueprint as such
There are also inconsistencies within policy some aspects are recovery focused others not

7. www.sri2.net Practice is recovery focused
Basic needs are identified and addressed
Goals are identified and addressed
Personalised services are provided
Service is strengths based
Service promotes social inclusion
Service promotes and acts on service user involvement
Informal carers are involved
Service encourages advance planning and self management
Staff are supported and valued
Scottish Recovery Network | 2013

9. 276 completions 95% in NHS 12 of 14 NHS areas
Detailed internal review of 14 months data

10. What we found Lots of enthusiasm and commitment
Easier to review written info than seek views
Challenges gathering service user views
Challenges identifying and gathering carer views

11. Where do we want to be? Better engagement with people using services
Setting goals
Listening and valuing
Input to own care
Input to service design
Need to genuinely involve carers/family
Be more strengths based

12. How do we get there?
Feedback
Be open
Act
Engage
Value
Listen

13. ‘With a little help from my friends’
Final thoughts
We are talking about culture change
Patient Opinion provides a structure
Embedding change takes time
Small steps can lead a long way
‘With a little help from my friends’