1. Urgent Action Process Following a CP & GBV Incident Disclosure
WHAT SHOULD DTM ENUMERATORS KNOW?
Turkey/Antalya
Oct 17-18, 2018
Background: GBViE, Call to Action, IOM supported since 2014 to mainstream GBV in several sectors of assistance, including CCCM, shelter and DTM. Objective: Doing better a protection women and girls in emergencies. Global cooperation with the GBV AoR.

2. DTM and GBV & CP Urgent Action
The process we will talk about focuses on #2
Two types of incidents requiring urgent action:
Human rights violations or safety risks to groups of people.
Incidents in which a child’s life or wellbeing will be in serious danger if we do not act to protect him/her immediately.
Human rights violations to groups of people (inform your manager as soon as possible)
Protection Incidents
Requiring Life-Saving Urgent Action
Rumours of kidnapping/trafficking
Request for support due to a threat or incident of sexual violence
Denial of an individual or group of access to humanitarian assistance
Request for support due to a threat or incident domestic violence
Reported detention of children
A person is a serious threat to themselves or others
Request for support due to a medical emergency
 A child’s life or wellbeing will be in serious danger if we do not act to protect him/her immediately.

3. DTM and GBV & CP Urgent Action: Responding to an incident disclosure
Direct disclosure: A survivor disclose her/his experience directly to you.
Indirect disclosure: Someone else disclose an experience of GBV of others.
Rumor
Provide the information on available services to the person
This slide can be omitted. Use the flowchart of the GBV constant companion guide to explain the participants steps – direct disclosure and indirect disclosure.
Share the rumor you hear with the GBV FP in the camp or within the organization. But do not take any other actions.

4. Best interest of the child
Guiding Principles Guiding Principles for Working with Survivors of GBV
Best interest of the child
A primary and overarching consideration in case of a child survivor. The decisions and actions affecting the child should reflect what is best for the safety, well-being and development of that particular child.
Respect
All actions taken are guided by respect for the choice, wishes, rights and dignity of the survivor.
Safety
The safety and security of the survivor is the number of priority for all actors.
Confidentiality
People have the right to choose to whom they will or will not tell their story. Maintaining confidentiality means not sharing any information at any time to anyone without permission from the survivor.
Non-discrimination
Provide equal and faire treatment to anyone in need of help.
Explain that the best interest of the child principle only applies when a disclosure is from a child.
Key Principles:
Safety, Confidentiality, Non-discrimination, Respect
The survivor should tell the story once, hopefully to a specialist
DO NO HARM
Informed consent
Access to specialized services

5. A Survivor-Centered Response
Key Principles:
Safety, Confidentiality, Non-discrimination, Respect
The survivor should tell the story once, hopefully to a specialist
DO NO HARM
Informed consent
Access to specialized services
GENDER BASED VIOLENCE AND DTM

6. Steps to Respond to a Direct Disclosure of GBV
Address urgent medical and safety needs
Immediate safety – safe place? Comfortable talking to you?
Look
Listen to people and help them to feel calm
Do not ask details about the incident
Ask about people’s needs and concerns
Listen
Provide the survivor the information of available services including GBV focal point if there is one in the camp.
Link
Read the flowchart in the GBV constant guide together to make sure that participants know what to do in case of direct disclosure and indirect disclosure.
INDIRECT DISCLOSURE
Provide information
Rumor
Share the rumor you hear with the GBV FP in the camp or within the organization. But do not take any other actions. 6

7. DTM and GBV & CP Urgent Action
What to do and say :
Find a safe, private place to talk
Offer comfort – reassure the survivor/victim that this was not his/her fault
Treat the information confidentially (do not tell others without permission)
Listen – do not ask questions
Do not force help on the survivor/victim
Do not provide advice or judgement
Do not doubt, contradict, or trivialize
the victim/survivor (ie. believe them)
Distribute and review the GBV Urgent Action constant companion. Explain that the process for child protection incidents is the same.
Look Listen and Link: PFA principles.
Look: Address urgent medical and safety needs
Immediate safety – safe place? Comfortable talking to you?
Listen: Listen to people and help them to feel calm
Do not ask details about incidents
Ask about people’s needs and concerns
Link: Provide the victim/survivor the information of available services
Refer the victim/survivor if s/he asked you to refer to other services.
CHILD PROTECTION AND DTM

8. What if a child discloses a protection-related incident?
Ask if the caregiver is informed. If not, ask if the case can be disclosed to the caregiver or not
Provide information on available services , including access to caseworkers, to the child directly and to the caregiver if the child agrees.
Remember the child has the final decision to seek specialized services or not, the enumerator should respect the decision and affirm that the services will remain available unless it is a mandatory reporting case.
Note that in some countries, mandatory reporting laws may apply. These state, that if a child discloses an incident, or if there is evidence of abuse occurring, local authorities should be notified.
CHILD PROTECTION AND DTM

9. Mandatory Reporting Requirements
[insert slides on mandatory reporting requirements in your country]

10. Part 2
GENDER BASED VIOLENCE AND DTM

11. DOs and DON’Ts of Practice
You will read a series of statements about your role and responsibilities.
If you DISAGREE with the statement, stand.
If you AGREE with the statement, remain seated.

12. AGREE
DISAGREE
In order to understand what a woman or child needs, it’s important to know their history. Ask them about the violence they have experienced.
NEVER ask a woman or child to tell you about their experience of violence. Offer to provide information about relevant services for women and children, and allow them to direct the conversation based on what they need and want.

13. If a woman or child is upset, comfort them by saying:
AGREE
DISAGREE
If a woman or child is upset, comfort them by saying:
“Don’t cry. Everything will be okay.”
Empathize with the woman or child’s feelings. Don’t make promises you can’t keep.
Instead, say: “I am sorry this happened to you. You are very brave for sharing this with me. I will do everything I can to help you.”

14. AGREE
DISAGREE
A woman discloses intimate partner violence and asks for your help. You offer to speak with her and her husband to resolve the conflict.
NEVER mediate and NEVER speak with the husband in cases of intimate partner violence. Validate the woman’s feelings and inform her of available women’s services, such as Safe Spaces, that you have mapped and are of sufficient quality. With her consent, offer to connect her to these services.

15. AGREE
DISAGREE
A 10 years old boy told you that he has been beaten by his foster family everyday. He was separated from his parents. He was bleeding and had visible scars and bruises. But since he has no parents to agree for referral, I couldn’t do anything. In case of life-threatening situation like this, immediately refer the boy to the health facility and contact the Minister of Family, Labor and Social Services (phone 187).

16. Scenario What should you do?...
You are a DTM enumerator. You are visiting an IDP site. While you are there a little girl runs over to you and tells you that her mother has been attacked earlier that morning. She takes you to see the woman who seems highly distressed.
What should you do?...
GENDER BASED VIOLENCE AND DTM

17. Ask if the woman is hurt?
GENDER BASED VIOLENCE AND DTM

18. Checking if a survivor has any immediate medical needs is a first step in response.
Listen to their needs: e.g. “You seem to be in a lot of pain right now, would you like to go to the health clinic? We can continue talking afterwards.”
GENDER BASED VIOLENCE AND DTM

19. Ask for details of what happened?
GENDER BASED VIOLENCE AND DTM

20. The details of what happened and by whom are not important or relevant to your role in listening and providing information on available services.
Without proper training to interview survivors of rights abuses, staff should never attempt to interview or gain further information about an incident.
GENDER BASED VIOLENCE AND DTM

21. Ask who is responsible for attacking her?
GENDER BASED VIOLENCE AND DTM

22. The details of what happened and by whom are not important or relevant to your role in listening and providing information on available services.
Without proper training to interview survivors of rights abuses, staff should never attempt to interview or gain further information about an incident.
GENDER BASED VIOLENCE AND DTM

23. Ask survivor for details of when and where it happened.
GENDER BASED VIOLENCE AND DTM

24. The details of what happened and by whom are not important or relevant to your role in listening and providing information on available services.
Without proper training to interview survivors of rights abuses, staff should never attempt to interview or gain further information about an incident.
GENDER BASED VIOLENCE AND DTM

25. Ask what specific help/assistance she needs.
GENDER BASED VIOLENCE AND DTM

26. Trying to help a survivor access appropriate services (medical; counseling; legal) is an important step.
Staff should be provided with a list of services that can be referred to in the area they are working.
Communicate detailed information about the available resource/service including how to access it, relevant times and locations, focal points at the service etc..
GENDER BASED VIOLENCE AND DTM

27. Give the person contact information for health, counseling or other relevant services.
GENDER BASED VIOLENCE AND DTM

28. Do not contact service providers on their behalf.
DO ask if there is someone, a friend, family member, caregiver or anyone else, that they trust that they can go to for support.
DO offer your phone or communication device, if you feel safe doing so, to the survivor to contact someone they trust.
Do not share information about the survivor or their experience to anyone without explicit and informed consent of the survivor. Do not record details of the incident or personal identifiers of the survivor.
GENDER BASED VIOLENCE AND DTM

29. Don’t say anything at the time, but later call the police from somewhere private and safe.
GENDER BASED VIOLENCE AND DTM

30. You should not call the police on behalf of the survivor unless they have requested that you do so and have provided informed consent.
DO NOT share the details of the incident and personal identifiers of the survivor with anyone. This includes the survivor’s family members, police/security forces, community leaders, colleagues, supervisors, etc. Sharing this information can lead to more harm for the survivor.
GENDER BASED VIOLENCE AND DTM

31. Write the details of the case on the DTM form
GENDER BASED VIOLENCE AND DTM

32. You should NEVER write the details of an individual incident in the DTM form.
DO NOT write anything down, take photos of the survivor, record the conversation on your phone or other device, or inform others including the media.
WHY?
GENDER BASED VIOLENCE AND DTM

33. Report the incident to your manager / Protection staff member and ask for advice
GENDER BASED VIOLENCE AND DTM

34. Without sharing any details you can share with your manager or with a GBV/protection specialist that you encountered a disclosure. Especially, if you require further support on the appropriate way to respond.
GENDER BASED VIOLENCE AND DTM

35. Do nothing if it is a domestic violence or family/community matter.
GENDER BASED VIOLENCE AND DTM

36. Ignoring domestic violence is not acceptable.
Domestic violence is a serious offence in most countries. You should provide the same support to a survivor of domestic violence as any other human rights violation.
Ignoring domestic violence is not acceptable.
GENDER BASED VIOLENCE AND DTM

37. Check safety: your safety, the safety of other staff members and the safety of the affected person and the community.
GENDER BASED VIOLENCE AND DTM

38. Before taking any action you should check that you, other staff, the survivor and the other community members are safe.
GENDER BASED VIOLENCE AND DTM

39. Role play – 10 minutes
Divide into pairs. One person is the DTM enumerator, the other person pretends to be a child or an adult disclosing a protection incident requiring urgent action. Use your GBV Constant Companion to help guide you through the discussion. At the end of 5 minutes, switch roles.
Facilitators should monitor the discussions to make sure that the guiding principles are being respected.
If there is time, and the facilitator is comfortable/experienced, do a role-play in front of the class.
CHILD PROTECTION AND DTM

40. Key messages
Do no harm, safety and dignity should always be central to agency responses to allegations or incidents of abuse
DO NOT offer your own advice or opinion on the best course of action or what to do next.
DO NOT assume you know what someone wants or needs. Some actions may put someone at further risk of stigma, retaliation, or harm.
Remember that your role is to provide a listening ear and to share accurate, up-to-date information on available services and let the survivor make their own choices on what feels safe for them. Seeking services is not always safe for a survivor and could lead to more harm.
Always ensure your safety, the safety of your staff and of the survivor and her/his community
GENDER BASED VIOLENCE AND DTM

41. Resources GBV Pocket Guide App GBV Pocket Guide GBV Constant Companion
Download at Google Play & App Store
GBV Pocket Guide @
GBV Constant Companion @