1. Helping individuals to progress in their career
Step Up
Helping individuals to progress in their career

2. Programme criteria Working in Hospitality for a year
Earning less than LLW of £9.40/ph
Living in a London borough
Ready to progress in their careers

3. Programme overview 7 x 1-2-1 sessions with qualified Careers Adviser
Action planning to assist with achieving set goal
Access to an industry mentor
4 x group workshops on various topics

4. Topic area: Step Up Project Name: Date: Current Situation:
Strengths and Development Areas 1 2 3 4
Strength
Development Area
Actions
Long Term Goals

5. Group workshops Customer service Confidence & Motivation
Communication & Team work
Leadership

6. Workshops Combination of: PowerPoint presentations
Group discussions and activities
Videos in particular on the topics of listening skills, confidence and motivation

7. Contact: Margaret Raichura