1. National Cancer Patient Experience (NCPES) Results 2017
Skin SSG February 2019

2. 2017 NCPES
Any adult ( >16) with a cancer diagnosis and had an Inpatient or day case associated care episode during 01/04/17 – 30/06/17
Outsourced to Quality health pts sent postal questionnaires Oct’17
National response rate was 63% ( %)
Results published end of September,2018 (previously published in July) 2018 surveys have been sent out for same time frame and 2019 CPES will include outpatient work for the first time.
Results have only been published for North Bristol and partially for UH Bristol (SSG=2/7 trusts)as 21 + responses are needed per question for results to be published
You can check any trust’s quantitative results at
2017
Trust responses
Skin responses
UHBristol
755 22
North Bristol
591 74
Glos / Chelt
1182 17
Taunton
544 2
Yeovil
176 5
Weston
197
Bath
496

3. Any results less than the national average % are in red
Dashboard Developed by
PHE / NHS England Trusts’ overall generic score %
GLOS
NBT
RUH
TST
UH Bristol
WHT
YDH
Nat
2017
2016
Patient definitely involved in decisions about care and treatment 79 77 76 83 78 81 82 85 72
Patient given the name of the CNS who would support them through their treatment 91 84 94 90 89 92 93 95 88
Patient found it easy to contact their CNS 86 87
Always treated with respect and dignity by staff
Staff told patient who to contact if worried post discharge
Practice staff definitely did everything they could to support patient 60 65 66 61 67 70 69 58 45 55 57
Patient’s average rating of care scored from very poor to very good (out of 10)
8.8
8.9 9
8.7
Any results less than the national average % are in red

4. Q1. Saw GP once/ twice before being told had to go to hospital

5. Q2. Thought they were seen as soon as necessary ?
With GP

6. Q5. Beforehand, did you have all the information you needed about your test?
Q5 and onwards hospital based

7. Q7. Were the results of the test explained in a way you could understand?

8. Q9. Patient felt they were told sensitively they had cancer

9. Q10. Did you understand the explanation of what was wrong with you?

10. Q11. When you were told you had cancer, were you given written information about the type of cancer you had?

11. Q12. Before your cancer treatment started, were your treatment options explained to you?

12. Q14. Were you offered practical advice and support in dealing with the side effects of your treatment(s)?

13. Q15. Before you started your treatment(s), were you also told about any side effects of the treatment that could affect you in the future rather than straight away?
LWBC link

14. Q17. Were you given the name of a Clinical Nurse Specialist who would support you through your treatment?

15. Q18. How easy or difficult has it been to contact your clinical nurse specialist?

16. Q19. When you have had important questions to ask your Clinical Nurse Specialist, how often have you got answers you could understand?

17. Q20. Did hospital staff give you information about support or self-help groups for people with cancer?
LWBC link

18. Q22. Did hospital staff give you information about how to get financial help or any benefits you might be entitled to?

19. 25. Beforehand, did you have all the information you needed about your operation?

20. 26. After the operation, did a member of staff explain how it had gone in a way you could understand?

21. 34. Were you given enough privacy when discussing your condition or treatment?

22. Q35. During your hospital visit, did you find someone on the hospital staff to talk to about your worries and fears?

23. Q36. Do you think the hospital staff did everything they could to help control your pain?

24. Q38. Were you given clear written information about what you should or should not do after leaving hospital?

25. Q39. Did hospital staff tell you who to contact if you were worried about your condition or treatment after you left hospital?

26. Q41. While you were being treated as an outpatient or day case, did you find someone on the hospital staff to talk to about your worries and fears?

27. Q55. Have you been given a care plan?

28. Q58. Since your diagnosis, has anyone discussed with you whether you would like to take part in cancer research?