1. Supporting your learners’ digital experience Sarah Knight, Student experience, Jisc
14/11/2016
#digitalstudent

2. Describe your digital learners
Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all)
Describe your digital learners
18/04/2019
Draw or describe your digital learners
What technology do they use everyday?
What technology do they use for their learning?
What technologies do they use for collaborating, networking and sharing ideas their peers?
18/05/16

3. Jisc digital student projects
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Jisc digital student projects
18/04/2019
Phase 1 study reviewed students’ expectations and experiences of the digital environment at university and we spoke to 500 staff and students during our consultation ( )
We conducted a review of practice in schools to identify likely incoming expectations (2014)
In phase 2 we focused on FE speaking to 220 learners and 300 staff from colleges across the UK ( )
In phase 3 we have spoken to over 100 learners from ACL, WBL, apprenticeships and offender learners (2015- May 2016)
Phase 4 Online learners study, review of practice and speaking to students studying on online or partly online courses (2016)
An initial study reviewed existing evidence about students' expectations and experiences of study in a digital environment. This includes both:
digital environment generally e.g. wifi, IT support, access to devices and printers
the study environment in its digital aspects e.g. how digital resources and media are used; what software students access, how they use their own devices and services to support learning
The study also looked at how universities collect, manage and analyse such information locally, and how they engage students in a productive dialogue about their digital experience. 
24/05/16
Supporting your learners' digital experience

4. Profile of a 2020 learner - City & Guilds
View this video at
24/05/16
Supporting your learners' digital experience

5. Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all)
Where are we now?
18/04/2019
Where is your college or provider on the digital continuum?
Share your thoughts in the chat window
Where is your college or provider on the digital continuum?
24/05/16
Supporting your learners' digital experience

6. In the chat window share when you do this and how you do this.
Poll
Do you gather your learners’ expectations and experiences of technology?
Yes No
In the chat window share when you do this and how you do this.
24/05/16
Supporting your learners' digital experience

7. What do our learners expect now?
Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all)
What do our learners expect now?
18/04/2019
“Ask us what we need - we might just surprise you. I don’t feel the college genuinely engages us in decisions about technology”
“I expect college to provide free access to a range of digital devices, services and software. I want to be using the software I’ll need at work.”
“I expect modern, easy to find learning resources. How about making screencasts or videos available on the VLE?”
“I want teachers who are digitally skilled, confident, and willing to hand over control to us to use familiar technologies in class”
“I want support in moving beyond the basic functions of software and systems, and using things effectively”
18/05/16
Realising the benefits of technology

8. The digital experience matters
Learners' first experiences of colleges are often online:
Learners compare their digital experiences and provision
Many course experiences are now hybrid/blended
Learners want to use their own devices and services to access, organise and record their learning
Learners expect colleges to prepare them for employment in digital workplaces and life in a digital society
Learners' sense of wellbeing and belonging are tied up with the quality of their digital access
24/05/16
Supporting your learners' digital experience

9. Learners want a say
Learners in our studies saw the digital experience as an opportunity to contribute and get involved
Digital engagement methods such as social media, padlets, twitter walls, vox pops etc are popular...
… and once established can be used for other issues too
Digital students are different – it is important that the experience of different groups is represented
Learners can get involved in different ways e.g. advocate, researcher, representative, intern, change agent, project lead, buddy, mentor, designer...
This is an issue which can help change relationships between staff and students
24/05/16
Supporting your learners' digital experience

10. Do you assess your learners’ digital skills? Yes No
Poll
Do you assess your learners’ digital skills?
Yes No
In the chat window share when you do this and how you do this.
24/05/16
Supporting your learners' digital experience

11. Developing your learners digital literacies
Short guide:
students-digital-literacy
Longer guide:
digital-literacies
Useful resources:
digital-literacies/supporting-students
24/05/16
Supporting your learners' digital experience

12. Empower students to develop the digital
Blackburn college - Digipals
Portsmouth college – Apple Ambassadors
Sussex Downs College – Student digital leaders
Barnet and Southgate College - DigiDesk initiative
Leeds City College – digital leaders & involvement of SU
Harlow College – digital ambassadors
Prospects College of Advanced Technology - digital learning ambassadors
Oldham College – digital leaders starting in Sept 16
18/05/16
Realising the benefits of technology

13. How can we gather our learners’ expectations and experiences of technology?
24/05/16
Supporting your learners' digital experience

14. Jisc Learner digital experience tracker
Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all)
Jisc Learner digital experience tracker
18/04/2019
The Learner digital experience tracker enables colleges and skills providers to:
gather evidence from learners about their digital experience, and potentially track changes over time
make better informed decisions about the digital environment
target resources for improving digital provision
plan other research, data gathering and learner engagement around digital issues
demonstrate quality enhancement and learner engagement to external bodies and to learners themselves
An initial study reviewed existing evidence about students' expectations and experiences of study in a digital environment. This includes both:
digital environment generally e.g. wifi, IT support, access to devices and printers
the study environment in its digital aspects e.g. how digital resources and media are used; what software students access, how they use their own devices and services to support learning
The study also looked at how universities collect, manage and analyse such information locally, and how they engage students in a productive dialogue about their digital experience. 
27/04/2016
Jisc Digital Student

15. What our learners expect
From Jisc Learner Digital Experience Tracker Pilot (2016), 24 institutions gathered nearly 11,000 student responses
12 FE and Skills providers including 2 specialist colleges gathered a total of learner 3,328 responses
61% of FE & Skills learners can access online course materials most of the time
55% of FE & Skills students can access personal information (such as grades and module choices) most of the time
82% of FE & Skills students agree that they get enough support to behave safely and respectfully online
18/05/16
Realising the benefits of technology

16. Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all)
What our learners say
18/04/2019
Students were asked about their use of digital resources within the last six weeks of teaching and learning:
45% had worked online with others e.g. via discussion boards, Facebook groups or Twitter
68% had produced work in a digital format
30% had created a personal record of their learning e.g. via a blog or e-portfolio
67% of learners said they get enough support to use their own device
18/05/16
Realising the benefits of technology

17. Findings – learning and teaching
68 % of FE learners believe that when technology is used by teaching staff it helps their learning experience
24/05/16
Supporting your learners' digital experience

18. How can we support online learners?
What makes a successful online learner?
Findings of the Digital Student Online learners’ expectations and experiences of the digital environment:
Scaling up online learning  jisc.ac.uk/guides/scaling-up-online-learning
Curriculum design and support  jisc.ac.uk/guides/curriculum-design-and-support-for- online-learning
Online learning readiness tool
Watch out for our forthcoming webinar in January 17
12/10/2016
Student Experience Experts Group

19. Focus group process Learner profile Focus group process Card sort
Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all)
Focus group process
18/04/2019
Tools to support you:
Learner profile
Focus group process
Card sort
27/04/2016
Jisc Digital Student

20. Card sort activity and learner profile
13/07/15
Enhancing your learners’ digital experience

21. Experiencing the card sort
Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all)
Experiencing the card sort
18/04/2019
Take the cards out of the envelope and lay them on the table so that all are visible
Put the ‘theme heading’ at the top and after a group discussion, put the remaining cards in order of importance underneath the theme card
If you want to add something to the existing cards, use a post-it
If you don’t understand a card or consider it unimportant, put it back in the envelope
Timed exercise keeps everyone on task
Card themes:
Access to technology
Useful Skills
Experiences
Making good choices
Timing
Participating in the discussion is important to this exercise
Listening to the students’ (or staff if used in staff training) discussion will give you a lot of information. Recording comments isn’t easy but it may be valuable. Taking notes at the time works as well.
If you would like to look at the cards from another theme, just ask but please put first theme cards back in the envelope.
27/04/2016
Jisc Digital Student

22. Benchmarking the student digital experience
Jisc, NUS and TSEP
18/05/16
Realising the benefits of technology

23. Digital students are different posters

24. Enhancing the digital student experience postcards

25. Share your ideas In the chat box: How could you use these approaches?
Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all)
Share your ideas
18/04/2019
In the chat box:
How could you use these approaches?
How would you like to see your college using any of these?
At what level (course, college…?)?
Who do you need to work with to make this happen?
25/02/16
Measuring your students'digital experience

26. Enhancing the student digital experience
Online guide available from:
ing-the-digital-student-experience
Now with findings from FE Digital Student project and 100 snapshots of current practice from colleges and universities
exemplars/fe-snapshot-case-studies/
Skills guide to be launched shortly
09/09/15
Enhancing your learners’ digital experience

27. Supporting FE and Skills with their use of technology
The evolution of FELTAG: A glimpse at effective practice in UK FE and Skills updated June 2016
5 Senior leaders think pieces
45 case studies of practice
Resources from Jisc and FE and Skills coalition partners
Meeting of FE & Skills Coalition on 20 October on assessment and feedback
Available from
12/10/2016
Student Experience Experts Group

28. Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all)
What one thing?
18/04/2019
What one thing will you do to engage your learners in active dialogue around their digital expectations and experiences
Share your ideas in the chat window
Modelling ways to connect with students – using a Text Wall
24/05/16
Supporting your learners' digital experience

29. Find out more… Digital Student #digitalstudent Sarah Knight
Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all)
Find out more…
18/04/2019
Digital Student #digitalstudent
Sarah Knight
18/05/16
Realising the benefits of technology