1. WELCOME SPOTLIGHT SESSION 1

2. East Ayrshire Health and Social Care Partnership Integration of Primary Care and Out of Hours Community Response Services National Test Site for Urgent Care Resource Hub

3. Vision for Test
Develop Urgent Care Resource Hub networked to Urgent Care Centres
Improve access, response times, communication, care and support for people who use the services
Right person, right place, right time
Create a multi-disciplinary team, including third sector contribution
Greater shared pathways
Increased use of Telecare/Telehealth
Maximise skills and expertise of all out of hours workers
Improve information sharing

4. Interaction – Who needs to be there?

5. East Ayrshire Health and Social Care Partnership – Current skill sets
Social work
District nursing
General practitioners
Operational staff
Advance nurse practitioners
Community alarms
Crisis mental health nurses

6. First Steps
Established a Programme Group with membership from the out of hours services
Established a Programme Board with representation across all stakeholders
Programme Initiation Document completed
Programme Action Plan completed
Engagement Sessions
Educational Sessions
Data collection across services

7. Interaction - Challenges

8. Challenges Managing different cultures and different values
Bringing together a range of professions
Managing the change process
Challenges to create new pathways that are more integrated
Challenge in having a shared vision and letting go of old ways of working
IT systems
Operating hours of each service is different

9. Collaborative Leadership
Strategies
Collaborative Leadership
Developmental session to enable open and honest conversations facilitated by Organisational Development
Developing a clear action plan
Information sharing
Questionnaire across all services
Support from health improvement team
Testing methods of communication

10. What we have achieved to date
Co-locate services – 90% of services
Directory of services - 60% complete
Tested call handling service for district nurses – 100%
Electronic referrals for district nursing – 100%
Continue shadowing programme – 100%
Team huddle – 100%
Renamed the services – Ayrshire Urgent Care Service
Team development sessions – 100%

11. Our Vision ‘One Team One Kettle’

12. Any Questions?