Risk Management 101(1 of 1) Photos of equipment/objects SCENE 1: TITLE

Risk Management 101(1 of 1) Photos of equipment/objects SCENE 1: TITLE
Introduction Welcome to RM 101 Objectives Expectations SCENE 2: TITLE What is Workers Compensation? Definition and Description of WC Definition of Work Related Injury/Work Related Illness Eligibility: When does WC apply? Who are The players? What is the role of: Then Insurance Company The Adjuster The Claims Specialist The Safety Manager Audience: AS/AM/EHK Behavior Change? Employees understand and adhere to correct procedures for managing: Workplace injuries Workers Comp Reporting a Claim RTW Program General Liability Incidents  Scenario based Photos of people onsite Stock photos or clip art Sound clip Movie clip NOTE: Script font must be 12. If it is too long, begin a new page. This helps us predict the timing. Scenario: Introduce The Players Knowledge Check Projected Date of Availability: 1/12/17 Target Audience: AS/AM/EHK SME(s): Amanda Gubelman, Arash Sharifi Project Lead: JC ID: JC

Risk Management(1 of 1) Photos of equipment/objects SCENE 3: TITLE
Reporting a Claim When to File a Claim What Questions Should I Ask? What to do when an incident Occurs? Nurseline System: What is it? 24 hrs The Employee Wallet Card Medical Care Vs Self-care Establish / Maintain good Communication with property SCENE 4: TITLE Return to Work Program Work Status Outcomes Full Duty Light Duty (diagram) Placed out of Work Medical Notes Light Duty Offer Letter (Sample Letter w text field) Avionte, PeopleNet, WorldRecords, SPARK Importance of Good Communication with your Claims Specialist & Safety Manager (Light Duty) Audience: AS/AM/EHK Behavior Change? Employees understand and adhere to correct procedures for managing: Workplace injuries Workers Comp Reporting a Claim RTW Program General Liability Incidents  Scenario based Photos of people onsite Stock photos or clip art Sound clip Scenario : Compensation? Knowledge Check Movie clip NOTE: Script font must be 12. If it is too long, begin a new page. This helps us predict the timing. Projected Date of Availability: 1/12/17 Target Audience: AS/AM/EHK SME(s): Amanda Gubelman, Arash Sharifi Project Lead: JC ID: JC Scenario: Accommodating Restrictions, Light Duty, Knowledge Check: Avionte / LD Letter

Risk Management(1 of 1) Final Assessment Photos of equipment/objects
SCENE 5: TITLE General Liability How to handle liability Incidents Theft Property Damage Slip & Fall Understand Your Role as Liaison between EE, Property, RM, and HR (Diagram) Good Communication Do’s & Don’ts Final Assessment Conclusion What’s Next? Audience: AS/AM/EHK Behavior Change? Employees understand and adhere to correct procedures for managing: Workplace injuries Workers Comp Reporting a Claim RTW Program General Liability Incidents  Scenario based Photos of people onsite Stock photos or clip art Scenarios: Theft, Property Damage, Slip & Fall Knowledge Check Sound clip Movie clip NOTE: Script font must be 12. If it is too long, begin a new page. This helps us predict the timing. Projected Date of Availability: 1/12/17 Target Audience: AS/AM/EHK SME(s): Amanda Gubelman, Arash Sharifi Project Lead: JC ID: JC

SCENE 1: Introduction

Title Page Objectives 1 Learner expectations: Duration: Quiz: requirements to pass This module begins by covering the basic terms and purpose of Workers compensation. You will develop a better understanding of who is involved in managing claims and your role in the process. Next, we will cover the basic procedures of managing illness, injury and workers comp claims. Finally we will cover the Return To Work Program and how to manage Work Status Outcomes.. Click each topic in the image below to review the learning objectives for that section. What is WC? Reporting a Claim Return To Work General Liability Upon completion of this section, you will be able to: Identify & manage potential liability loss Incidents employees who are authorized to operate machinery will attend a corresponding practical application that provides you the opportunity to shadow an ‘instructor’ while he or she demonstrates the procedures involved in safely operating Record Center machines and equipment. In turn, you will perform the task back to the ‘instructor’ as he or she assesses and validates performance. You should also talk to your manager or supervisor after completing this training, to determine other curriculum modules that you should take. Upon completion of this section, you will be able to: Manage work status outcomes and restrictions Upon completion of this section, you will be able to: Follow procedure for WC Claims Understand the role of Nurselline Understand Medical Care vs Self Care Understand the value of Good Communication with the property Upon completion of this section, you will be able to: Define WC Terms Understand the role of the stakeholders when reporting a claim

The possibility of loss caused by an outside source
Intro Introduction to Module Scene 1 What is Workers Comp? 1 Photos of equipment Welcome to Risk Management 101 What is Risk Management? In business this is the forecasting and evaluation of financial risks and the identification of procedures to avoid or minimize their impact. You are a pivotal part of the Workers Compensation process at HSS. As a leader you help us manage our exposure to make sure we only pay what we owe. Your role is critical because you are the first contact with the employees and the property. You are the eyes and ears of HSS. Your role is an important piece of the puzzle of lowering costs and managing exposure. Throughout this module you will learn how to manage timely reporting and follow-up, regular communication with the Risk Management team and the property and how to mange workers compensation incidents. Hover Definition Exposure The possibility of loss caused by an outside source Stock photos or clip art Photos of people onsite Stock photos or clip art Sound clip Movie clip

What Is Workers Compensation?
SCENE 2: What Is Workers Compensation?

Workers’ Compensation
Introduction What is Workers Compensation? 2 Notes: definitions Notes: Workers' compensation is a form of insurance providing wage replacement and medical benefits to employees injured in the course of employment in exchange for mandatory relinquishment of the employee's right to sue his or her employer for the tort of negligence. Workers' compensation, also known as workma' comp, is a state-mandated insurance program that provides compensation to employees who suffer job-related injuries and illnesses. While the federal government administers a workers' comp program for federal and certain other types of employees, each state has its own laws and programs for workers' compensation. Workers’ Compensation insurance pays for occupational injury and illness – that’s why you buy the insurance. Often times it is an employer’s single most expensive line of coverage. What many people, however, fail to grasp is that there are significant indirect costs not covered by insurance. In addition, if your company is large enough to have an Experience Modification, every claim will affect your mod factor and directly impact your costs! The direct costs of a workers’ compensation claim are pretty straight forward. Generally speaking, it includes the medical costs and any indemnity (wage replacement) payments. It is this dollar amount that the insurance company will pay to resolve a claim Workers’ Compensation ARASH: Workers’ Compensation is a state-mandated insurance program that provides compensation, such as wage compensation and compensation for approved medical treatment, to employees who suffer work-related injuries and illnesses. The compensation is done through a Workers’ Compensation claims adjuster that is assigned by the insurance company Stock photos or clip art Insert relevant stock photo

What is Workers Compensation?
WC Definition What is Workers Compensation? 2 WC Eligibility When WC does/doesn’t apply Typically, an injury or illness will be considered work-related if it happened while at work and during the course and scope of employment. An injury or illness that happened at home, while on the employee’s lunch break, or after work is not considered for worker’s compensation benefits. In simpler terms, work-related will mean while they are doing the job that they are supposed to while at work. An important factor to consider is that we rely on you to provide the information to us in order to determine the cases that are not work-related. Stock photos or clip art Insert relevant stock photo

What is Workers Compensation?
WC Eligibility What is Workers Compensation? 2 The players Who is insurance company, what is the role of an adjuster, what is the role of a claims specialist, safety manager Insurance Company / Adjuster Once a work-related injury or illness is reported and sent to the insurance company. The insurance company will assign an adjuster to manage the claim. The adjuster is a representative of the insurance company. *these are the same type of people you would work with in a case of an auto insurance claim but for Workers’ Compensation. He or she will gather information needed to determine the compensability of a claim. This information ranges from employee’s statements to wage statements to determine indemnity benefits. The adjuster will be copied on s and they will often ask you for more information so we encourage you to provide as much information as possible to them. Claims Specialists Your HSS’ claims specialist is your help and liaison between the adjuster and yourself. The Claims Specialist is in charge of managing the claim from HSS’ side and will be in direct communication with you in case he/she needs any additional information from you or your employee. Safety Manager Your safety manager is there to answer any questions that you might have regarding work-place safety and specific questions regarding an employee’s injury. If you have any questions, you can always rely on your Safety Manager and your Claims Specialist. Hover Definition Adjuster *these are the same type of people you would work with in a case of an auto insurance claim but for Workers’ Compensation. Stock photos or clip art Photos of people onsite Insert relevant stock photo Insert Arash/ Autumn photo Insert relevant stock photo

SCENARIOS: Introduce the players Insurance Company / Adjuster
2 GoAnimate SCENARIOS: Introduce the players Insurance Company / Adjuster Claims Specialists Safety Manager Stock photos or clip art

Knowledge Check 2 USE ? of ? QUESTIONS (True*/False). FEEDBACK RIGHT: That’s right! (reinforce) FEEDBACK WRONG: Actually, (add correct answer) QUESTION: FEEDBACK RIGHT: You are on the right track! FEEDBACK WRONG: Not quite. Here is the correct answer. .. RESULTS PERFECT SCORE: If learner passed all questions, show ”Pat yourself on the back. You got every question right!” PASSING SCORE: If learner gets at least 1 wrong, show “Keep up the good work! For the questions you got wrong, be sure to remember the correct answer.” FAILING SCORE: If learner fails all questions this Knowledge Check, show “Oh no! You got every question wrong. In order to prepare for the Final Assessment, I recommend that you go back and review the topic before continuing.”

Knowledge Check 2 USE 1 of 3 QUESTIONS Fill in the blank… ____________ …. a) Choice b) Choice c) Choice FEEDBACK RIGHT: That’s right! (correct answer) FEEDBACK WRONG: Actually, (correct answer) RESULTS PERFECT: If learner passed all questions, show ”You are on a roll. You got every question right!” GOOD: If learner gets at least 1 wrong, show “Keep up the good work! For the questions you got wrong, try to remember the correct answer. You just might see it again later.” FAIL: If learner fails all questions this Knowledge Check, show “Oh boy! You got every question wrong. In order to prepare for the Final Assessment, you should go back and review the topic before continuing.”

Knowledge Check 2 QUESTION: POSSIBLE USE QUESTIONS Choice FEEDBACK RIGHT: That’s right! … FEEDBACK WRONG: Actually, … RESULTS PERFECT: If learner passed all questions, show ”You are on a roll. You got every question right!” GOOD: If learner gets at least 1 wrong, show “Keep up the good work! For the questions you got wrong, try to remember the correct answer. You just might see it again later.” FAIL: If learner fails all questions this Knowledge Check, show “Oh boy! You got every question wrong. In order to prepare for the Final Assessment, you should go back and review the topic before continuing.”

SCENE 3: Reporting a Claim

Nurseline The Players Nurseline 3 Stock photos or clip art
They will also gather the facts surrounding the incident as well as some key personal information in order to properly report a claim to the insurance company. Nurseline What to do when your employee tells you they had an incident First : Ask employee if it is a work-related injury. If so, provide them the number for Nurseline and instruct them to call the Nurseline. NurseLine: what it is, number to provide employee The Nurseline is the system that HSS uses to have an employee report a work-related injury or illness. This system connects the employee with a registered nurse that will talk to the employee and try to help understand their injury better so they can provide self-care tips to better care for their injury. It is very important that you stress to your employees that they need to report their work-related injury or illness to you within 24 hours so you can provide them the Nurseline phone number. You do not need to be side by side with them when they are calling but it is recommended that you check with them afterwards to make sure they did not have any issues when communicating with the nurse. Afterwards, your claims specialist will be communicating with you through regarding the claim so it is important to respond timely to their requests. Stock photos or clip art Insert relevant stock photo Hover Definition Nurseline If an employee has sustained a work-related injury or illness, they should immediately call the number provided in the wallet cards that you are required to provide to all employees. Insert Wallet Card: Nurseline #

Nurseline Nurseline Nurseline 3 Stock photos or clip art
Medical vs. Self-Care Once the employee calls the Nurseline, the registered nurse that speaks with them will determine whether the injury/illness can be self-cared for or if further medical treatment is needed. If the nurse determines the injury/illness is a self-care then you do not have to follow-up with the employee unless your Safety manager asks you to. If the nurse determines the injury/illness requires further treatment, she will provide to the employee the name, address, and phone number of the closest medical facility. It is your responsibility to check with the employee to make sure they understood the information they were given and they are able to go immediately to the medical facility. If you have any questions or any issues arise, make sure you ask your Claims Specialist and Safety Manager for help. Stock photos or clip art Insert relevant stock photo

Good Communication Medical care vs Self Care Nurseline 3
Good Communication with property to ensure they notify you if your employee reported an incident to them It is important to develop a good working relationship with the personnel that works directly for the hotel and inform them of HSS’ process on reporting a work-related incident, so in the case that you are not available to offer assistance to your employees, one of the hotel’s supervisors is able to guide your employees on the process of reporting their work-related incidents. We recommend that you provide the Nurseline number to your direct contact at the property so in the case that the employee reports the incident to them, they are able to let the employee what to do. Also, it is important to communicate to your direct contact at the property that they need to let you know of an injury that was reported to them within 24 hrs. Stress the importance of a good partnership, just as we strive to be the best partners to them, we ask that they would be good partners to us to properly care and manage our employees that have these incidents. Stock photos or clip art Insert relevant stock photo Insert Hotel Employee photo

Medical Care Vs Self Care Reporting a Claim
4 Samples: What to do if an employee is represented by an attorney When an employee retains counsel after they sustained a work-related injury/illness, if they have any questions regarding their Workers Compensation claim, please refrain from sharing any information with the employee. Direct them to contact their attorney as you cannot share any information with them and/or provide them with their claims adjuster’s information. If you are hesitant or have any doubts on what to say, you can always contact your Safety Manager for support. What to do if you are accommodating an employee and they aren’t following their restrictions If an employee is working on a Light Duty assignment but they are not following their work restrictions, please make sure you have detailed documentation with proof if possible (i.e. pictures or text messages) in Avionte. Remind them that on the Light Duty Offer letter they signed, it states that it is their responsibility to work within their restrictions to make sure that they will not aggravate their injury. Also, contact your Safety Manager and Claims Specialist so they can let you know next steps to take. What to do if you’re accommodating an employee on light duty but they keep complaining they are in pain and can’t do the job If an employee keep complaining of pain while working on a Light Duty assignment, first remind them that the assignment is adhering to the latest work restrictions that their doctor placed them. If they still mention they are in pain, you can advise them to return to the medical facility they treated before so the doctor can review the complaints and determine what to do next. Remind the employee that HSS’ attendance policy still applies when they are on a Light Duty assignment so they still need to abide by it. SCENARIOS: What to do if an employee reports an incident to you that you have strong hesitations about whether it actually happened at work If you believe that the employee’s injury did not happen at work, it is very important that you document all your conversations with the employee in Avionte. If you texted with them and you have valuable information that helps you substantiate your argument, please make sure you put it in Avionte and let your Safety Manager and Claims Specialist know so they can share the information with the claims adjuster and advise you on next step.

Knowledge Check 3 QUESTION: USE QUESTIONS Choice FEEDBACK RIGHT: That’s right! … FEEDBACK WRONG: Actually, … RESULTS PERFECT: If learner passed all questions, show ”You are on a roll. You got every question right!” GOOD: If learner gets at least 1 wrong, show “Keep up the good work! For the questions you got wrong, try to remember the correct answer. You just might see it again later.” FAIL: If learner fails all questions this Knowledge Check, show “Oh boy! You got every question wrong. In order to prepare for the Final Assessment, you should go back and review the topic before continuing.”

SCENE 4: RETURN TO WORK PROGRAM

Return to Work Program Medical Care Vs Self Care Return to Work 4
Joju: Make sure you add the picture of the Concentra medical work status update letter for this slide. Joju: Make sure you add the picture of the Concentra medical work status update letter for this slide. Return to Work Program Work Status outcomes when an employee seeks medical treatment: full duty, light duty, placed out of work Once the Nurseline directs the employee to the facility to seek medical treatment. It is your responsibility to follow-up with the employee and make sure they went to the medical facility to treat their work-related incident. The treating doctor will provide the employee with a medical/work status update that will lay out whether the employee is able to go back to work on a full duty capacity, with restrictions, or they are placed out of work due to the severity of the injuries. It is important to note that the employee cannot go back to work unless they present to you their medical/work status update. This is to insure that we are providing them work that is safe according to their doctor’s restrictions, so it is important to make sure they provide the note to you. Once you are presented with the doctor’s note, always forward it to your Safety Manager and Claims Specialist. Stock photos or clip art Insert relevant stock photo Insert Hotel Employee photo Insert Concentra Letter

Light Duty Return To Work Return to Work 4 Stock photos or clip art
Light duty: what it is, how to accommodate, how to update payroll If the employee is given work restrictions, this means that they cannot perform their normal duties and they need to work on a “Light Duty” assignment. Be creative, if you need help in finding Light Duty work for your employees, reach out to your Safety Manager. It is important to let the hotel know that this are non-billable hours, which means that the property is not paying for the employee’s wages while they are on light duty. So please make sure that the property knows this and helping in letting them know that this is essentially “free labor” for them. Stock photos or clip art Insert relevant stock photo Hover Definition A Light Duty assignment is any task that the employee can do adhering to the work restrictions provided by the treating doctor. A few examples of light duty positions that the employee can do are: Folding clothes, assist housekeepers, cleaning furniture or silverware, or they can do light jobs in the HSS offices. .

Light Duty Introduction Return to Work 4 Stock photos or clip art
Light duty: what it is, how to accommodate, how to update payroll If the employee is given work restrictions, this means that they cannot perform their normal duties and they need to work on a “Light Duty” assignment. Be creative, if you need help in finding Light Duty work for your employees, reach out to your Safety Manager. It is important to let the hotel know that this are non-billable hours, which means that the property is not paying for the employee’s wages while they are on light duty. So please make sure that the property knows this and helping in letting them know that this is essentially “free labor” for them. Stock photos or clip art Insert relevant stock photo Hover Definition A Light Duty assignment is any task that the employee can do adhering to the work restrictions provided by the treating doctor. A few examples of light duty positions that the employee can do are: Folding clothes, assist housekeepers, cleaning furniture or silverware, or they can do light jobs in the HSS offices. .

Light Duty Introduction Return to Work 4
If the employee is given work restrictions, this means that they cannot perform their normal duties and they need to work on a “Light Duty” assignment. SCENARIOS: What to do if you are accommodating an employee on light duty and they keep leaving early or taking too many breaks that they’re not authorized to take Make sure you have detailed documentation of each incident in Avionte and be sure to contact your Safety Manager and Claims Specialist so they can reach out to the HR department to determine next steps. Furthermore, please remind the EE that while on Light Duty, they must continue honoring HSS attendance policy and abide by it. Stock photos or clip art Insert relevant stock photo Hover Definition A Light Duty assignment is any task that the employee can do adhering to the work restrictions provided by the treating doctor. A few examples of light duty positions that the employee can do are: Folding clothes, assist housekeepers, cleaning furniture or silverware, or they can do light jobs in the HSS offices. .

Medical Care Vs Self Care Return To Work
4 Samples: What to do if an employee is represented by an attorney When an employee retains counsel after they sustained a work-related injury/illness, if they have any questions regarding their Workers Compensation claim, please refrain from sharing any information with the employee. Direct them to contact their attorney as you cannot share any information with them and/or provide them with their claims adjuster’s information. If you are hesitant or have any doubts on what to say, you can always contact your Safety Manager for support. What to do if you are accommodating an employee and they aren’t following their restrictions If an employee is working on a Light Duty assignment but they are not following their work restrictions, please make sure you have detailed documentation with proof if possible (i.e. pictures or text messages) in Avionte. Remind them that on the Light Duty Offer letter they signed, it states that it is their responsibility to work within their restrictions to make sure that they will not aggravate their injury. Also, contact your Safety Manager and Claims Specialist so they can let you know next steps to take. What to do if you’re accommodating an employee on light duty but they keep complaining they are in pain and can’t do the job If an employee keep complaining of pain while working on a Light Duty assignment, first remind them that the assignment is adhering to the latest work restrictions that their doctor placed them. If they still mention they are in pain, you can advise them to return to the medical facility they treated before so the doctor can review the complaints and determine what to do next. Remind the employee that HSS’ attendance policy still applies when they are on a Light Duty assignment so they still need to abide by it. SCENARIOS: What to do if you are accommodating an employee and they aren’t following their restrictions If an employee is working on a Light Duty assignment but they are not following their work restrictions, please make sure you have detailed documentation with proof if possible (i.e. pictures or text messages) in Avionte. Remind them that on the Light Duty Offer letter they signed, it states that it is their responsibility to work within their restrictions to make sure that they will not aggravate their injury. Also, contact your Safety Manager and Claims Specialist so they can let you know next steps to take.

Knowledge Check 4 QUESTION: 1 – 3 QUESTIONS Choice FEEDBACK RIGHT: That’s right! … FEEDBACK WRONG: Actually, … RESULTS PERFECT: If learner passed all questions, show ”You are on a roll. You got every question right!” GOOD: If learner gets at least 1 wrong, show “Keep up the good work! For the questions you got wrong, try to remember the correct answer. You just might see it again later.” FAIL: If learner fails all questions this Knowledge Check, show “Oh boy! You got every question wrong. In order to prepare for the Final Assessment, you should go back and review the topic before continuing.”

SCENE 5: General Liability

General Liability Return To Work General Liability 5
Liability losses are the amount of money an organization must spend to respond to actual claims brought against it. These losses may include compensatory or punitive damages as the result of personal injury or property damage claims brought against an organization by employees or the public.’ Stock photos or clip art Insert relevant stock photo

How to handle Potential Liability: HSS employees are required to communicate any incident, were potential liability against us might occur, immediately to their hotel supervisor and to you. Lost & Found Employees must also follow the Lost & Found procedures put in place by the property and follow their protocol to minimize any liability exposure. Employees must cooperate with our investigation in providing timely Employee Statements and any other information the Risk Management team might deemed important for the investigation of a claim. Stock photos or clip art Insert relevant stock photo

SCENARIOS of a potential liability incidents: Allegations of employee theft The property contacts you because a guest is complaining that they left an item in their room and it went/was missing/stolen and they blame the housekeeper who is an HSS employee, the property asks you to reimburse the property for any monies they paid to the guest or they want you to reimburse the guest directly. Allegations of property or vehicle damage The property contacts you because an HSS employee was driving a golf cart and damaged a guest’s vehicle or hotel property, and they ask you to reimburse them for the damaged done Allegations of a slip and fall due to our employee cleaning a public area The property contacts you because a guest complained of slipping and falling in a public area (i.e. pool area, public restrooms) due to a wet floor and no signage nearby, after the property investigates they realize it was an HSS employee and now they want you to reimburse them for any monies they paid to the guest or they want you to reimburse the guest directly. Stock photos or clip art Insert relevant stock photo

Who needs to be informed? Once you are made aware of a potential liability incident, you must contact the Risk Management team immediately and notify the HR department if appropriate, provide any preliminary information regarding the incident; this includes a completion of HSS’ Liability Incident report. You will serve as the liaison among property, employee, and the Risk Management team since you already have a business relationship and communication with all parties. Furthermore, you must ensure that the Risk Management team gets all the information requested in order to complete their investigation. Stock photos or clip art Insert relevant stock photo

What to communicate to the property Once a property’s management makes you aware that a potential liability incident involving an HSS employee has arisen/may arise, we recommend you communicate the following to the property upon your initial notification: “Thank you for making us aware. I have notified our Risk Management team who is actively investigating this incident. I will follow-up shortly with you regarding next steps. Please share any additional information as you receive it regarding this incident so I can share with our Risk Management team. Thank you in advance for your understanding and know that we value your continued partnership.” Stock photos or clip art Insert relevant stock photo

What NOT to do (i.e. ask finance to credit an invoice) If the property wants to short-pay on an HSS invoice to cover for the reimbursement of monies due to an incident involving an employee, please communicate to them that these incidents are handled through HSS’ Risk Management department and we cannot approve them short-paying on an invoice or asking our Finance department to credit them. Stock photos or clip art Insert relevant stock photo

Scenario: If EE started working for us with less than a month or so and they say they had an injury, you are not sure that it happened at work, you also heard from your other employee’s that they have a cleaning business on the side and they think that they didn’t get injured with HSS. That is valuable information to know because without it we might be paying on a claim that should not be work-related. General Liability What is your role? Focus on AS role to manage employees, eyes ears for Corporate Risk Management to give information to belter help us manage claims and lower exposure, work with field safety manager RECAP You are a pivotal part in the process from making sure that your employees report a work-related injury timely to following up with them and communicating with the Risk Management team in a timely manner to respond to their requests. You help us manage our exposure to make sure we only pay what we owe. You are critical because you have the first contact with the employee and the property. You are essentially the eyes and ears of HSS. Your role is an important piece of the puzzle to lower costs, and manage exposure. Stock photos or clip art Insert relevant stock photo Insert AS Diagram Add Scenario

Example: If EE started working for us with less than a month or so and they say they had an injury, you are not sure that it happened at work, you also heard from your other employee’s that they have a cleaning business on the side and they think that they didn’t get injured with HSS. That is valuable information to know because without it we might be paying on a claim that should not be work-related. General Liability Other things to know: Employee’s mind-set: make sure you are supportive to them since they can be frustrated, confused about the situation, and let them know that you are there to help them. If you get into a Workers’ Compensation situation that you do not know the answer to it, please let your Safety Manager and Claims Specialist know so they can direct you in wat to do or say. Document everything in Avionte: Anything that is of importance and relevant to the claim please be sure to document in Avionte so we can have a paper-trail of it. i.e: employee being unresponsive, NCNS, tardiness or leaving early from their assignment, non-compliance. Refusal of care information: If an employee sustains a work-related injury and after you have confirmed it happened during the course and scope of business and you provide them with the Nurseline number, but they refuse to call and they tell you they do not need medical assistance, please make sure that you have them sign a Refusal of Care form to document that we offered them the help needed in regards to their work-related injury but they chose not to use the service provided. Stock photos or clip art Insert relevant stock photo

Knowledge Check 5 QUESTION: 1 - 3 QUESTIONS Choice FEEDBACK RIGHT: That’s right! … FEEDBACK WRONG: Actually, … RESULTS PERFECT: If learner passed all questions, show ”You are on a roll. You got every question right!” GOOD: If learner gets at least 1 wrong, show “Keep up the good work! For the questions you got wrong, try to remember the correct answer. You just might see it again later.” FAIL: If learner fails all questions this Knowledge Check, show “Oh boy! You got every question wrong. In order to prepare for the Final Assessment, you should go back and review the topic before continuing.”

FINAL ASSESSMENTS:

1 of 4 QUESTIONS (Multiple Response) Choice
FINAL ASSESSMENT 5 Select your response to a question, then click the ‘Submit’ button to proceed. Before you take this assessment, you may want to review every topic in this module. You will be allowed to take this quiz again until you pass. Questions: | Passing: 80% | Questions 1 of 4 QUESTIONS (Multiple Response) Choice FEEDBACK RIGHT: That’s right! … FEEDBACK WRONG: Actually, … PERFECT: If learner scores 100%, show ”You’re a Risk Management genius! You got a perfect score. That’s pretty remarkable.” GOOD: If learner scores 80-99%, show “Keep up the good work! For the questions you got wrong, try to remember the correct answer.” ALMOST: If learner scores 70-79% correct, show “You almost had it! Please review what you got wrong and review the topics to find the answers. FAIL: If learner scores 0-69%, show “Uh oh! You got most of the questions wrong. You should go back and review every topic thoroughly because you cannot move forward until you pass.”

FINAL ASSESSMENT 5 1 -2 QUESTIONS Fill in the blank____________ …. a) Choice b) Choice c) Choice FEEDBACK RIGHT: That’s right! …. FEEDBACK WRONG: Actually, … RESULTS PERFECT: If learner passed all questions, show ”You are on a roll. You got every question right!” GOOD: If learner gets at least 1 wrong, show “Keep up the good work! For the questions you got wrong, try to remember the correct answer. You just might see it again later.” FAIL: If learner fails all questions this Knowledge Check, show “Oh boy! You got every question wrong. In order to prepare for the Final Assessment, you should go back and review the topic before continuing.”

FINAL ASSESSMENT 5 QUESTION (True*/False). FEEDBACK RIGHT: That’s right! … FEEDBACK WRONG: Actually, … QUESTION: FEEDBACK RIGHT: You are on the right track! FEEDBACK WRONG: Not quite. Here is the correct answer. … RESULTS PERFECT SCORE: If learner passed all questions, show ”Pat yourself on the back. You got every question right!” PASSING SCORE: If learner gets at least 1 wrong, show “Keep up the good work! For the questions you got wrong, be sure to remember the correct answer.”

Conclusion

Next Steps Well done! You now know the basics of Risk Management TEXT: If you still have questions after watching this video, be sure to contact our Risk Management Department and register for the next Workers Comp Webinar in HSSU. Show photo of: Learner completing the online module

THE END

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