1. Unified Clinical Communication Workshop
Sam Strachan

2. Background What is Unified Clinical Communication?
A UCC device is an iPhone designed with specific features for clinical staff. These include:
Applications to perform patient charting
Ability to communicate securely with other providers throughout the hospital
Applications to administer patient medications
Alarms and alerts to be notified of patient needs
Retrieve patient lab results at a faster rate

3. Performance Need Analysis
Based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, Michigan Medicine is below average in multiple areas. These consist of:
62% satisfaction of nurse response time to patients
63% satisfaction of explanation of medication administration
46% satisfaction of noise levels during the night hours
UCC devices would improve these areas listed above, as well as enable nurses to provide better quality patient care, decrease financial spending on computers, and save time and money discharging patients.

4. Learner Analysis
The primary learners for the UCC devices are nurses and nurse managers.
The anticipated response to this workshop is the nurses will get acclimated to using the UCC devices and understand how they benefit their daily tasks.
Responses could vary from learner to learner, considering their technology skills and their ability to accept change.
I anticipate an overall positive response upon the completion of the workshop.

5. Learner Analysis continued…
Demographics
Total group size of nurses and nurse managers is approximately 30 nurses to start, with the intent to train thousands in upcoming rollouts.
Ages range from years old
Predominantly female nurses
Varying levels of technical skills
Roles
Nurses daily tasks include: charting, administering medications, and communicating with various providers.
Nurse managers daily tasks include: communicating and delegating tasks to the nurses

6. Learning Outcomes
The desired learning outcomes are for the nurses to be able to complete their daily tasks using the UCC devices rather than computers. They will also learn how to communicate efficiently with providers using the device.
Due to these learning outcomes, nurses will be able to provide better quality patient care and create an overall more effective daily workflows.
Measuring success will be done in multiple ways. Nurses will be asked to complete demonstrations, worksheets, and reflections to ensure they understand the concepts, benefits, and workflows of the UCC device.

7. Content Outline

8. Introduction Learning Objectives
As a result of this half-day workshop, nurses will be able to explain the purpose and goals of the UCC device.
Content
Introductions
Lecture on main purpose and goals
Create better productivity
Improve discharge times
Decrease financial spending
Provide quality patient care
Activity
Ice Breakers
Write down the main purpose and goals of the UCC device
Time
30 minutes
Evaluation
Reflection

9. Communication Learning Objectives
As a result of this half-day workshop, nurses will be able to match steps in sequential order of how to send a secure chat message using a UCC device.
Content
Lecture and demonstration on how to send messages
Open Rover
Select patient
Choose Care Team
Pick Care Team provider
Compose and send message
Activity
Complete worksheet of matching steps in sequential order on sending secure chat messages
Time
30 minutes
Evaluation
Worksheet

10. Demonstration completed in 2-minute time frame and with 100% accuracy
Communication
Learning Objectives
As a result of this half-day workshop, nurses will be able to demonstrate calling another provider on the UCC device within a 2-minute time limit and with 100% accuracy.
Content
Lecture and demonstration on how to call providers
Open Rover
Select patient
Choose Care Team
Pick Care Team provider
Select phone call icon
Complete the call
Activity
Group practice calling one another demonstrating the use of multiple applications
Time
30 minutes
Evaluation
Demonstration completed in 2-minute time frame and with 100% accuracy

11. Communication Learning Objectives Content
As a result of this half-day workshop, nurses will be able to explain the purpose of barcode medical administration.
Content
Lecture explaining the purpose of barcode medical administration. To ensure patients receive the correct medication
Activity
Write down in detail the purpose of barcode medical administration
Time
30 minutes
Evaluation
Reflection

12. Demonstration completed in a 5-minute time frame with 100% accuracy
Patient Care
Learning Objectives
As a result of this half-day workshop, nurses will be able to perform charting of patient vitals in a 5-minute time frame with 100% accuracy.
Content
Demonstration of properly charting patient vitals using the UCC device
Activity
Group practice of charting vitals from a simulation patient telemetry screen
Time
30 minutes
Evaluation
Demonstration completed in a 5-minute time frame with 100% accuracy

13. Patient Care Learning Objectives Content Activity
As a result of this half-day workshop, nurses will be able to choose the correct steps in sequential order on how to administer medication within Rover.
Content
Lecture and demonstration on administering medication
Scan patient wristband
Scan medication
Follow prompts to add medication to patient’s chart
Activity
Complete worksheet by choosing the correct steps in sequential order on how to administer medication
Time
30 minutes
Evaluation
Worksheet

14. Patient Care Learning Objectives Content
As a result of this half-day workshop, nurses will be able to tell how to review lab results for a patient using the Rover application on the UCC device.
Content
Demonstration of retrieving lab results
Activity
Write down how to view lab results using the UCC device
Time
30 minutes
Evaluation
Reflection

15. Conclusion Learning Objectives Content Activity
As a result of this half-day workshop, nurses will be able to describe the benefits of the UCC device and how it impacts daily work flow.
Content
Lecture reviewing main benefits and workflow changes
Create better quality patient care
Use of UCC devices instead of computers in very scenarios
Activity
Write down the benefits of the UCC device and how it impacts daily workflow
Time
30 minutes
Evaluation
Reflection

16. Learning Experience – Making Phone Calls
Each learning experience will vary depending on the content and evaluation. For this example, we will be focusing on the communication section of making a phone call on the UCC device.
There will be a lecture and demonstration on how to make phone calls. Following this, the nurses will pair up to do a group activity. On the screen, there will be steps shown on how to complete a phone call.
The nurses will practice following the steps to complete phone calls to their partners.

17. Learning Experience continued…
It is anticipated there will be a mixed reaction to this learning experience. Certain people enjoy group activities, while others prefer to work independently.
I expect the nurses to like the hands-on approach of this activity. The group activity will enforce what was learned during the lecture and demonstration and allows them actual practice with the device.
Some nurses may feel uncomfortable performing a group activity. Especially those who lack the technical skills needed to operate the UCC device.

18. Learning Experience continued…
The nurses will be challenged by being asked to demonstrate what they learned in the lecture and demonstration. This activity will challenge the nurses to use a newly acquired skill.
This is directly connected to the learning objective of being able to complete a phone call successfully using the UCC device.

19. Prototype

20. Unified Clinical Communication- Making Phone Calls Assessment

21. Questions?