1. Assertiveness and Confidence with Kate Jennings Leadership Development Trainer and Coach

2. What are we doing in this workshop?
Looking confident
Using our voice
Circle of control
WIIFM
Learning ladder
Moving forward
What are we doing in this workshop?

3. Walking tall “It’s not what you say, it’s the way that you say it”
Posture
Stand tall
Head up
Shoulders back
Eye contact
Hand gestures
Smile! 

4. How can we use our voice to sound confident?
Speed
Intonation
Pauses
BREATHE, THEN SPEAK!
How can we use our voice to sound confident?

5. Mary had a little lamb
Mary had a little lamb Its fleece was white as snow And everywhere that Mary went The lamb was sure to go

6. Undermining speech habits
Hedges
‘Just’ | ‘Actually’ | ‘Kind of’ | Almost
Apologies
‘Sorry, but’ | ‘Just a minute’ | ‘A little bit’
Qualifying phrases
‘I’m no expert, but …’
‘I know you’ve been thinking about this longer that I have…’
‘I could be wrong, but…’
‘I’m just thinking off the top of my head…’
‘Does that make sense?’
Undermining structures
Uptalk
Singsongy voice
Clause after clause, no pausing
Substituting a question for a statement, eg ‘Do you think it would be better if…?’
Undermining speech habits
sub

7. If I say…

8. Re-writing phrases
In your groups re-write the following phrases using ‘positive’ language. Ensure your answers are also realistic! 
Unfortunately, the person you need to speak to is not in at the moment. They’re starting later today. Can you call back after 2pm?
I can’t get that to you until Friday, I’m afraid.
Hopefully, I’ll be able to sort that out for you.
We’ve never done this before.

9. Consider for communication:
WIIFM
Headlines
Length – sometimes ‘less is more’
Detail provided
Bullets
Info in attachment?
Preparing for difficult conversations

10. Circle of Control Circle of Concern Circle of Influence

11. Circle of Control Circle of Concern Circle of Influence

12. Learning ladder

13. Action planning
Identify one or two actions you will take to build build your assertiveness and confidence

14. Thank you!