1. 1 Hour Training Bubbles Problem Solving Techniques
Your Name

2. Objectives At the end of this session you will be able to:
Distinguish what is a problem and what is a solution
Recognise the various problem solving techniques available
State the various guidelines around these problem solving techniques 2

3. Affinity Diagram Theme idea Idea
Gathers large amounts of data and organises them into groups based on the natural relationship between items.
Brainstorm (mind cluster) and write results on post-it notes; in silence, cluster into natural groups; agree header for groups
Theme
idea
Idea

4. Fishbone
Fishbone look at effect and factors that cause or contribute to them
Identify effects to be analysed; brainstorm all possible causes; cluster groups of causes and assign headings for these major bones; decide contributory factors.
cause
cause
effect
cause
cause

5. Quality Improvement Project
Identify improvement opportunities
Prioritise and select opportunity
Focus
Plan Do
Review

6. QIP’s/Problem Solving
Define the Problem
Temporary Solution
Focus
Analyse the cause of the problem
Develop solutions
Plan to implement
Plan
Implement Do
Analyse effectiveness
Review

7. Balance Sheet
Balance sheets are used to weigh up the strengths and weaknesses of a proposal
simply list the good and bad points and see which side has more weight
Idea

8. Future Basing
Future/Desired State
Present state
Imagination

9. Force Field Identifies forces that help or hinder a future state
Draw a vertical line to represent current and future state; generate helping forces and hindering forces; use length/thickness of arrows to depict strengths of forces.
Example – Having regular communication with teams?
Improve morale
Better working environment
2 way communication
Views not listened to
Low morale
No 121’s
Inconsistent recognition
Helping
Hindering

10. Tree Diagram
Objective
Task

11. PEST and SWOT Analysis Weaknesses PEST Analysis
Political, Environmental, Social, Technological
SWOT Analysis
Strengths, Weaknesses, Opportunities and Threats
Strengths
Weaknesses
Opportunities
Threats

12. Mind Mapping

13. Objectives At the end of this session you will be able to:
Distinguish what is a problem and what is a solution
Recognise the various problem solving techniques available
State the various guidelines around these problem solving techniques 13