1. 2018 UNC System Employee Engagement Survey
Summary of Results

2. Agenda Overview of Engagement Survey Project & Survey Instrument
Key Findings & Trends
Next Steps/Action Planning
Q & A

3. UNC Strategic Plan – human capital
Employee Engagement
UNC Strategic Plan – human capital
Goal:
The University will systematically focus on recruitment, retention, and development of the most talented and diverse workforce possible at all levels over the next five years.
Metric:
Create an implementation plan (including the details of proposed data collection and metrics) to systematically measure — at all levels — engagement, retention, succession planning, and investment in professional development in order to promote System-wide improvements in these areas.

4. Background Three Survey Cycles 2018 - Setting the Baseline
First
Second
Third
Setting the Baseline
Establish targeted goals for incremental improvement in 2020/22
Determine relationships to other HR metrics

5. 1 Multi-select question
Survey overview
Methodology
Online survey administered: January 29 – February 19, 2018
Response Rates
2017 System Wide Overall Response Rate: 22,659/45,299 – 50%
Benchmarks
2017 Great Colleges Honor Roll
2017 Carnegie
2017 Public Institutions
2017 Enrollment Size
2017 Southeast Region
2018 UNC Core Population Aggregate
60 Survey statements on a 5-point agreement scale
17 Benefits Satisfaction Questions on a 5-point satisfaction scale
2 Open-ended questions
10 Demographic Questions
1 Multi-select question

8. Participation Rates and Positive Engagement Ratings with Benchmarks
Institution
Participation
UNC Charlotte
71 %
NCSSM
67 %
UNCSA
65 %
FSU
60 %
UNC Asheville
ECSU
59 %
System Office
58 %
UNC Wilmington
WCU
55 %
WSSU
Appalachian
54 %
NC State
UNC Greensboro
NCCU
52 %
UNC Pembroke
N.C. A&T
50 %
ECU
38 %
UNC-CH
37 %
UNC System Avg Positive Rating
50%
UNC System Avg Participation
63%
Institution
Positive Rating
NCSSM
69 %
WCU
68 %
NC State
65 %
UNC Charlotte
UNC Greensboro
UNC Pembroke
UNC Asheville
63 %
Appalachian
62 %
UNC-CH
UNCSA
UNC Wilmington
N.C. A&T
61 %
System Office
FSU
60 %
ECU
58 %
NCCU
56 %
WSSU
53 %
ECSU
48 %
WCU Avg Positive Rating
55%
WCU Participation Rate
68%

21. Response rates Job Category Total Responded Percentage EHRA NF 293 199
68%
SHRA
659
401
61%
Faculty
541
222
41%
Overall
1,493
822
55%

22. Top ten statements Survey Statement
WCU Overall
% Positive
2018 UNC Overall 5
I understand how my job contributes to this institution’s mission. 93 90 49
This institution actively contributes to the community. 86 83 2
I am given the responsibility and freedom to do my job. 82 29
The institution takes reasonable steps to provide a safe and secure environment for the campus. 80 24
I have a good relationship with my supervisor/department chair.
Statements are sorted by highest positive response

23. Top ten statements Survey Statement
WCU Overall
% Positive
2018 UNC Overall 36
I am proud to be part of this institution. 82 80 1
My job makes good use of my skills and abilities. 77 25
Overall, my department is a good place to work. 81 63
All things considered, this is a great place to work. 79 72 47
My supervisor/department chair support my efforts to balance my work and personal life.
Statements are sorted by highest positive response

24. Bottom ten statements Survey Statement I am paid fairly for my work.
WCU Overall
% Positive
2018 UNC Overall 11
I am paid fairly for my work. 31 39 28
My department has adequate faculty/staff to achieve our goals. 36 38 35
Our recognition and awards programs are meaningful to me. 42 18
Issues of low performance are addressed in my department. 48 47 22
Changes that affect me are discussed prior to being implemented. 50 45
Statements are sorted by lowest positive response

25. Bottom Ten Statements Survey Statement
WCU Overall
% Positive
2018 UNC Overall 16
Promotions in my department are based on a person’s ability. 52 49 17
Our review process accurately measures my job performance. 54 34
This institution’s benefits meet my needs. 55 60
There is regular and open communication among faculty, administration, and staff. 48 9
I am regularly recognized for my contributions. 56 53
Statements are sorted by lowest positive response

26. Barometer statements Survey Statement
WCU Overall
% Positive
2018 UNC Overall 25
Overall, my department is a good place to work. 81 77 60
All things considered, this is a great place to work 79 72 59
This institution’s culture is special – something you don’t find just anywhere.

27. Strengths Institutional Pride/Culture
Job Satisfaction/Supervisory Support
Job Fit, Autonomy & Connection to Mission
Senior Leadership
Professional Development
Diversity, Equity & Inclusion

28. Opportunities Resource Constraints Work/Life Balance
Performance Management/Accountability
Communication

29. Benefits Survey statements – Positive responses by employee type
BENEFITS STATEMENTS
UNC System Avg
WCU Avg
Faculty
SHRA
EHRA Non-Faculty
AVERAGES 59 57 50 62
Leave & Holidays 80 82 72 85 84
Retirement Savings 73 71 63 77 70
Overall Satisfaction with Benefits 67 41
Educational Assistance Programs 40 60
Vision Insurance 51 43 52 45
Flexible Work Arrangements 61 68
Life Insurance 47
Dental Insurance 58 48 53 44
Physical Work Space Conditions 56 65
Disability Benefits
Medical Insurance 39 38
Professional Development Programs 54
Employee Assistance Program
Tenure Clarity and Process
Wellness Programs 55 64
Post-retirement Medical Benefits 46 34
Work/Life Balance Programs 36 21
Positive Rating Key 30 40 50 60 70 80 90

30. What’s next
Fall 2018: Continued Rollout of Results to Campus Community
Fall 2018/Spring 2019: Integration of Results with Related Strategic Initiatives
Jan/Feb 2020: Second Survey Launched (Follow-up Surveys will be Administered in 2020 and 2022)