1. Chapter 7 MANAGING CHANGE

2. Change Change is not an option
Success depends on ability to adapt to change. 
Leaders must implement change and oversee resistance.  
Pace of change will not diminish but instead will accelerate.  

3. Change Management Process
Three phases:
Planning and introducing the change to employees
Implementing the change
Reinforcing and sustaining the change.  
Leaders must communicate the change by showing its purpose, action, plan and their part in effecting change.

4. Fighting Resistance to Change
Reciprocal obligations and mutual commitments of employees
Three dimensions: formal, psychological and social
Corporate change initiatives alter the terms of these personal compacts and require careful revision in order to make such initiatives successful
Unrevised personal compacts block change

5. Today’s Fast Changing Environments
Planning, implementing and managing change in a fast-changing environment is how most organizations now work. “Dynamic environments such as these require dynamic processes, people, systems and culture, especially for managing change successfully, notably effectively optimizing organizational response to market opportunities and threats.”