1. Pyramid model of service provision
HIGH
A working definition based on the level of interaction between the service user and service provider
Information, advice and support
Level 3
Level 3 providing support of regaining and retaining confidence, skills and independence by trained experienced practitioner. Supporting practical skills and emotional aspects.
Level 2 specific information tailored to individual need. To offer impartial advise based on fact.
Level 1 to inform, generic, limited interaction
Information and advice
Level 2
Interaction with service user
Level of staffing, training, resources, information, accessibility, engagement with eye unit.
Information
Level 1
LOW