Download presentation
Presentation is loading. Please wait.
1
Review Questions Ch. 3
2
Question Loss caused by employee theft or error is called
3
Answer Shrinkage
4
Question As loss increases for a company due to theft, _____.
5
Answer Profit Decreases
6
Question What are the #1 and #2 causes of store theft?
7
Answer Customer Theft Employee Theft
8
Question What are some signs of potential shoplifters?
9
Answer repeat non-customer customers with empty bags
suspicious eye movements wearing seasonally inappropriate clothes
10
Question What is the best way to prevent shoplifting?
11
Answer Acknowledge and greet all customers.
12
Question When you see a possible sign of a potential shoplifter, you should ____.
13
Answer try to engage the person in conversation
14
Question When you are positive you have a shoplifter in your store, you should ___.
15
Answer Call security Alert coworkers Use coded languages
16
Question If you see a young man put an item in their pocket without paying, you should ___.
17
Answer Call security
18
Question If you see a young woman browsing the same rack for a long period of time and she seems like she is looking at activity around her, not at the items, the best next step is ___.
19
Answer approach her in a friendly manner and offer assistance
20
Question A customer hands you a personal check as a form of payment. A great security measure is to ___.
21
Answer ask for identification
22
Question A key aspect of inventory management is ___.
23
Answer creating and maintaining a record of products
24
Question Before putting returned merchandise back on the shelf, you need to ___.
25
Answer prepare it for resale with the correct price
determine whether it is in good condition discount or remove product if it is damaged
26
Question Returned merchandise that cannot be repaired or resold by your store may be ___.
27
Answer thrown away given to charity returned to vendor
28
Question What is considered the art and science of presenting the products you sell in the most attractive way possible?
29
Answer visual merchandising
30
Question The rug near the entrance is bunched up. What should you do?
31
Answer Fix it.
32
Question A floor tile broke off in one of the aisles in your store. What should you do?
33
Answer Inform your manager
34
Question The restroom in your store is out of toilet paper and you know where the stock of toilet paper is kept. What should you do?
35
Answer Change it.
36
Question The American with Disabilities Act states that every business must accommodate people with physical disabilities. When you are making these accommodations, you are making your store __.
37
Answer Accessible
38
Question When arranging a store display, what do you arrange together?
39
Answer complementary products
40
Question What is first-in-first-out?
41
Answer rotation of perishable so those expiring first are in the front
42
Question What are some actions you have to witness a customer do to prove shoplifting?
43
Answer pick up the item leave the store without intending to pay for the item conceal the item
44
Question What will help you handle a workplace accident?
45
Answer Being prepared
46
Question What is shrink or shrinkage?
47
Answer loss caused by shoplifting
48
Question What is the first thing you should do if someone spills a drink onto the sales floor?
49
Answer erect a barrier and direct traffic away
50
Question What is a detailed list of items requested by the store?
51
Answer Purchase Order
52
Question What is creating and maintaining a record of products received and sold?
53
Answer Inventory Management
54
Question What is a lists of the quantity and type of merchandise that the vendor actually sent to the store?
55
Answer Packing Slip
56
Question What is presenting products you sell in the most attractive way in order to make customers want to purchase the item(s)?
57
Answer Visual Merchandising
58
Question What is when you physically count every piece of merchandise in the store, creating a record at a specific point in time?
59
Answer Physical Inventory
Similar presentations
