1. Stock Clerk eBook Copyright Texas Education Agency (TEA)

2. Do you like... Communicating with others (supervisors, peers, subordinates)? Working with the public? Handling and moving objects? Performing general physical activities? Controlling machines and processes? Copyright Texas Education Agency (TEA) 2

3. Do you like... Training and teaching others? Establishing and maintaining interpersonal relationships? Identifying objects, actions, and events? Gathering information? Judging the quality of merchandise? Copyright Texas Education Agency (TEA) 3

4. Then you may like... being a stock clerk for a sales floor. Copyright Texas Education Agency (TEA) 4

5. Responsibilities for Stock Clerks Receive, store, and issue sales floor merchandise Stock shelves, racks, cases, bins, and tables with merchandise Arrange merchandise displays to attract customers Periodically take physical count of stock or check and mark merchandise Copyright Texas Education Agency (TEA) 5

6. Responsibilities for Stock Clerks, Cont. Answer customer’s questions about merchandise Advise customers on merchandise selection Itemize and total customer merchandise selection at checkout counter – use cash register – accept cash or charge card for purchases Take inventory or examine merchandise to identify items to be reordered or replenished Copyright Texas Education Agency (TEA) 6

7. Responsibilities for Stock Clerks, Cont. Pack customer purchases in bags or cartons Stock shelves, racks, cases, bins, and tables with new or transferred merchandise Receive, open, unpack, and issue sales floor merchandise Clean display cases, shelves, and aisles Copyright Texas Education Agency (TEA) 7

8. Responsibilities for Stock Clerks, Cont. Compare merchandise invoices to items actually received to ensure that shipments are correct Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials Transport packages to customers’ vehicles Copyright Texas Education Agency (TEA) 8

9. Personality Characteristics for Stock Clerks Self control—maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior in very difficult situations Dependability Integrity Cooperation—good-natured cooperative attitude Attention to detail Copyright Texas Education Agency (TEA) 9

10. Personality Characteristics for Stock Clerks, Cont. Stress tolerance—accepting criticism and dealing calmly and effectively with high stress situations Concern for others—being understanding and helpful to others Social orientation—ability to work with others Independence Initiative—willingness to take charge Copyright Texas Education Agency (TEA) 10

11. Knowledge Required for Stock Clerks Customer and Personal Service Mathematics English Language Administration and Management Copyright Texas Education Agency (TEA) 11

12. Important Skills for Stock Clerks Speaking Active Listening Service Orientation Social Perceptiveness Coordination Time Management Copyright Texas Education Agency (TEA) 12

13. Work Values for Stock Clerks Relationships-provide service to others and work with co-workers in a friendly non- competitive environment Support-value supportive management that stands behind employees Independence-allow employees to creatively work on their own and make decisions Copyright Texas Education Agency (TEA) 13