1. Quality Use the following websites and your notes or any other source to help answer the questions

2. What is quality?

3. Why is quality important?

4. What methods can be used to ensure quality?

5. Explain the difference between ‘quality control ‘and ‘quality assurance’.

6. Quality control
This is a traditional method of managing quality and to make sure that the quality is the same for every product . Each product is inspected at the end of the production line
Explain the problems a business would have as a result of using this type of quality control method.

7. Everyone is trained and responsible for the quality of their work.
Modern approach to quality
Quality control relies mainly on tests being carried out once a product is made
A culture of quality assurance in a business relies on building quality into every stage of the production process.
Every part of the production process must lead to a quality, no faults product.
So when a product is sold to a customer, the business can assure them that it is a quality product
Everyone is trained and responsible
for the quality of their work.
Read the statement above about quality assurance and then write a summary of it in your own words in the next page

8. After reading the statements about quality assurance, write a summary of it in your own words below and explain how it overcomes the problems of quality control:

9. Use the link below and draw the table showing – Which is best - quality control or quality assurance?

10.
Video- How does a business balance cost cutting and quality control? Watch this video to find out more and make notes below:

11. The strange world of product testing
The strange world of product testing
When you buy a product, how do you know it is safe? What do the CE and other official safety marks actually mean?

12. Watch the video below and then answer the questions on the next slide

14. What are the costs of poor quality to a business?