1. Intervention or interference
Supporting staff
Ann Robertson and Mandy Malcolmson

2. Workshop 5 Supervision and Support of staff providing services.
Welcome to
Workshop 5 Supervision and Support of staff providing services.

3. Aims of the Workshop
Examine what choices and behaviours may challenge individual values.
Exploring how staff feel and whether it is intervention or interference?
Explore good practice in supporting front line staff.

4. Things to consider..... Balancing...........
The human right to be protected with the right to privacy and individual life choices.
Agencies responses to adults who make choices that cause anxiety for others.
Duty of care as a service provider and as an individual.
Adult Support and Protection / Adult at Risk

5. What would stop staff from reporting concerns?

6. What would stop staff from reporting concerns?
Fear of retribution
Fear of breaking confidence
Fear of destroying relationships
Fear of being wrong
Not wanting to be involved
Unsure of what to do

7. Questions to answer during case studies.....
What should the staff / services do?
What would constitute Intervention?
What would constitute Interference?
How would you support the staff members involved in this case?

8. How do we empower staff to raise concerns?

9. How do we empower staff to raise concerns?
Listening to staff
Training and developing staff
Open door policy
Staff meetings
One to one discussions
Safe environment
Feedback

10. How do we get better at working together
Communication
Professional conduct
Avoid blame culture
Everyone accepting responsibility
Being person centred
Responding appropriately to concerns

11. Information for plenary session
Training
Service Delivery
Multi-disciplinary Working
Other