1. AS 9100
Awareness Training

2. What is AS 9100?
AS 9100 is a standard prepared by the IAQG, a group of individuals who work together in order to prepare International Standards, such as AS 9100:2004, the standards in which (Enter company name) has followed in establishing the Quality Management System which controls our production and service operations.

3. What is AS 9100?
It is the International Standard companies in the aerospace sectors adhere to when implementing a Quality Management System.
In short, the AS 9100 standard is a compilation of all the general elements a company’s quality management system must contain and the associated requirements that the company must adhere to in order to demonstrate conformance to the standard.

4. Why follow AS? Primary Reasons
AS provides a way for us to deliver consistent and reproducible products and services.
To demonstrate our ability to provide products and services that fulfill customer requirements with an aim to enhance customer satisfaction.
AS provides a means to control and improve processes via continuous measurement and improvement.
Secondary
AS can be used as a marketing tool.
Propagates a common Quality approach within all of (Enter company name).

5. Required AS 9100 Documentation
Summarizes the procedures we (Enter company name) have implemented in order to meet the requirements of the standard.
Level I
Quality Manual
Connect “what we say we do” to “how we do it”.
Operating Procedures
Level II
Who, What, When, Where, Why
Proof that we “did what we said”
Level III
Work Instructions
Detail of how you do specific tasks
Level IV – Quality Records

6. Quality Policy (Enter your Quality Policy here)
*** Posted throughout each Department ***

7. (Enter Quality Objectives here)
Quality Objectives explain how a company goes about meeting customer requirements. (Your company name) Quality Objectives are listed below:
(Enter Quality Objectives here)
Each employee should be aware of how their job affects (Enter company name) efforts to achieve these objectives as well as the Quality Policy.

8. Important Elements of AS 9100 each employee should be aware of:
Control of Documents
Control of Records
Control of Production
Control of Measurement Devices
Preservation of Product
Identification and Traceability
Control of Nonconforming Product
Corrective and Preventive Action

9. 1 - Control of Documents
All documents used during or in support of production and service operations must be controlled.
Assigned a unique document number
Identified with a revision level
Documents which do not have a unique document number or revision level are considered UNCONTROLLED and should not be used unless they are clearly identified as REFERENCE ONLY.
No employee may alter the content of a document without initiating the Document Revision Process.

10. 2 - Control of Records
Records are considered to be any form of evidence that demonstrates (Enter company name) efforts to fulfill customer requirements or AS requirements.
Examples include:
Shop Travelers
Completed forms, data sheets and inspection reports
Quotations and proposals
Purchase Orders
Records must be preserved and legible during all production and service operations. Typically, records are kept with the traveler package or in customer/vendor files in the office.

11. 3 - Control of Production
(Enter company name) controls production activities in the shop via the Shop Traveler.
No employee may deviate from the instruction provided through the shop traveler or control plan for any reason. Only the Production Engineer or designee is permitted to alter Shop Travelers or the work instructions/forms referenced therein.
(Enter company name) controls Purchased-out product through Purchase Orders and procedures.
Much like the shop, purchasing personnel must adhere to the instructions communicated through the applicable procedures and work instructions.

12. 4 - Control of Measurement Devices
All devices used to verify quality characteristics (e.g. dimensions, process requirements or other part data) must be controlled and calibrated at predetermined frequencies.
All tools and gauges are assigned a unique identification number.
All tools and gauges must have the date on which the item was calibrated and the date when it is due for recalibration.
No employee may use an un-calibrated tool or gauge to disposition product. If out-of-calibration equipment is discovered, discontinue its use and inform your supervisor immediately.

13. 5 - Preservation of Product
All product handled through the shop activities must be preserved and protected at all times.
Care must be taken to avoid any damage to customer or (Enter company name) owned product (parts).

14. 6 - Identification and Traceability
All parts are identified through the shop traveler or other document which also contains information related to the parts status.
All parts must be identified at all times, meaning that no product is allowed on the shop floor which does not contain the appropriate, identifying paperwork. If unidentified product is found, inform your supervisor immediately.
IDENTIFICATION
AND
TRACEABILITY

15. 7 - Control of Nonconforming Product
During the course of production, product may be identified as nonconforming, meaning some aspect of the part does not meet the necessary quality requirements.
All nonconforming product must be clearly identified and segregated from acceptable product so as to prevent its unintended use or delivery.
All nonconforming conditions must be segregated or otherwise dispositioned by the Quality Clinic and/or Quality Dept.
It is each employees responsibility to report such nonconformances to the applicable Supervisor, Inspector or Engineer to ensure the problem is properly handled.

16. 8 - Corrective and Preventive Action
Preventive actions are taken when an employee recognizes the possibility of a nonconformity occurring if proper measures are not taken to prevent it. (Nonconformities may either be product or process related).
Corrective actions are taken to prevent a nonconformity from reoccurring.
Any employee may recommend the issuance of a Corrective or Preventive action at any time. Simply contact your Supervisor or the Quality Department.

17. Things I will be inspecting and asking about
Audits
Things I will be inspecting and asking about AS
9100

18. Why Audit?
To verify the adequacy and adherence to stated requirements. Implementation is the key to managing the Quality System.
Allows for measurement of results.
Allows for consistency and reproducible results.
Allows for process improvement initiatives.
Implementation – “Say what you do, do what you say”

19. Audit Interviews
Review all relevant procedures with your Supervisor prior to the audit.
Provide answers and supporting documents, if applicable during the audit.
Answer questions completely and honestly.
Know where your procedures and documents are located.
Know the (Enter company name) Quality Policy and Quality Objectives as well as how you contribute to them.

20. Audit Findings (NCRs)
Nonconforming conditions may be found during the audit process. When this happens, Quality Assurance is responsible to assure the following steps are taken to remedy the problem.
Example of finding: Drawing - no release signature.
Sign the drawing.
Determine root cause
Initiate corrective action to preclude recurrence
Follow-up to determine effectiveness of C/A

21. Quality Representatives
If you should have any questions regarding the Quality Management System or any other quality issue, you may contact any of the following people:
(Enter QMS Rep.’s here)