1. Quality assurance monthly report - December 2017
Safety of service
Quality of service
Quality improvement & planning
Total number of patients seen in all services year to date: (74 in December)
No of vein procedures for month: 4
New: Follow up: 16
Total number patients seen: 28
Audits completed:
Chaperone audit – 100% patients chaperoned
Clinic Manager’s monthly premises audit
Storage temperatures for pharmaceuticals kept within recommended ranges at all times
Meetings held:
Informal daily staff meetings
Staff meeting 19th December 2017
Training:
Compression stocking training with Credenhill
Metabolic Clinic/Pre-Diabetes training with Catherine Cassells
Infection Prevention and Control training
Safety alerts/ clinical guidance/Regulations changes:
No of MHRA alerts received: 11
No of relevant alerts requiring action: 0
Improvements and reviews of practice
Infection Prevention and Control reviewed by team
Review of aesthetic practice with Dr Ian Strawford
No of post procedure DVTs or infections
December Total =
To date
No of medication errors
December Total =
Collapse/Faint/Allergic event post procedure
To date
No of complaints received: 0
“I was extremely nervous when I attended the clinic having previously had the procedure done at a local NHS hospital but I can honestly say that this time, it was a completely different experience. The cleanliness and hygiene standards at the clinic and the professionalism and caring attitude of all members of staff was excellent. The procedure itself was unhurried and I was made to feel as comfortable as possible. Each part of the procedure was explained to me as it was being carried out which was very reassuring. The follow-up care afterwards was second to none. I was contacted by several members of staff and even Mr Gajraj called me to see how I was and told me to contact him if I had any concerns. Overall I cannot fault the service or staff at The Melbury Clinic and would highly recommend it to anyone considering vein surgery.” patient comment
Dr Gajraj
Iwantgreatcare.com
(5 * for recommend, trust, listening).
Total 196 (5 * reviews) 2
Health and safety related accident/incidents
December Total =
To date
(RF fibre malfunction at Southampton) 4
Melbury Clinic
Iwantgreatcare.com
(5 * for recommend, trust, listening).
Total 113 (5 * reviews)
Notifiable safety incidents
Moderate harm 0
Prolonged psychological harm 0
Death or severe harm 0
Best practice adherence
Treatment delivered in order (QS67) : 100%
Protocol followed to prevent collapse/faint episodes – 0 required.
Number of duplex scan to both legs (QS67)
100%