1. Deciding Communication people S O U R C E S G O A L S
Planning
Organizing
Controlling
Deciding
Communication
people
S O U R C E S
G O A L S
Effective communication, both within the organization and with people outside the company, is a major challenge and responsibility for managers. Daft, 2008, p. 557

2. COMMUNICATION Content verbal and nonverbal oral, written
formal vs. informal
verbal and nonverbal
oral, written
negotiation, conflict.
Managers spend at least 80 percent of every working day in direct communication with others Daft, 2008, p. 558

3. Communication process
Communication is a process by which information is exchanged and understood by two or more people.
It is not sending but sharing information

4. Social perception sentient person experiences, actual situation,…
perceived person
visual aspect, status, communication knowledge
situation context

5. communicational channels
formal,
official,
informal,
content and structure of announcement,
other characteristics.

6. factors for formal communication
age (difference betwen partners´ ages),
status,
situation,
mutual acquaintance.

7. Channel richness + face-to-face telephone call e-mail letter
formal report -

8. Types of business communication
downward communication
upward communication
horizontal communication
diagonal communication

9. Ordinary communication forms
verbal communication,
words,
nonverbal communication.

10. Nonverbal communication
proxemics - distances,
haptic - touches,
paralinguistic – ehm, diction, speech.
mimics - facial expression,
posture
– human position

11. Proxemics
(15-75 cm)
( cm)
( cm)
(> 2 m)

12. ASSERTIVENESS
„Broken Record“,
„selective ignoring“,
„open door“,

13. techniques of assertiveness
„Broken Record“,
„selective ignoring“,
„open door“,

14. Ten Assertive Rights
I have the right to judge my own behavior, thoughts and emotions and to take the responsibility for their initiation and consequence.
I have the right to offer neither reason nor excuse to justify my behavior.
I have the right to judge whether I am responsible for finding solutions to others' problems.
I have the right to change my mind.
I have the right to make mistakes and be responsible for them.
I have the right to say "I don't know.”
I have the right to be independent of the good will of others before coping with them.
I have the right to be illogical in making decisions.
I have the right to say "I don't understand.“
I have the right to say "I don't care“.

15. Negotiation necessary activity, managers have to negotiate,
integrative negotiation – win-win assumption,
distributive negotiation – win-lose assumption.
integrative (fundamental) negotiation

16. Fundamental negotiation
oriented only to ground of problem
Advices
separate people and problems,
focus on interests,
creation mutually useful offers.

17. Distributive and integrative negotiation
Source:
Accessed 24/04/2012

18. Conflicts and their solution
intrapersonal
interpersonal
between individuals
between individuals and groups
between groups
between organizations

19. Intrapersonal conflicts
two positive powers (Buridan´s donkey)
two negative powers
positive and negative powers in one activity

20. Conflict developmnet Source:
Brahm, Eric. "Conflict Stages." Beyond Intractability. Eds. Guy Burgess and Heidi Burgess. Conflict Information Consortium, University of Colorado, Boulder. Posted: September 2003 <

21. Conflict styles