1. Improvement 101 Learning Series
Module 2:
A Process for Improvement
Your Host:
Leanne Couves
Improvement Advisor

3. Reflect on your experience

4. Reflect on your experience

5. Reflect on your experience

6. Reflect on your experience
How did you go about making changes? What did you actually do?

7. Processes for Improvement: Some Common Features

8. Processes for Improvement: Some Common Features
Problem or
Opportunity
The “Why”
Goals
Expectations

9. Processes for Improvement: Some Common Features
The “Why”
Make changes
Systems
Processes
Behaviours

10. Processes for Improvement: Some Common Features
Data:
The “Why”
Make changes
Get feedback
Numbers
Words
Observation

11. Processes for Improvement: Some Common Features
The “Why”
Make changes
Get feedback
Involve others
Teams
Everyone’s knowledge, energy and experience

12. A Model for Improvement

13. Reflect on your experience
How would you answer the three questions for improvement?
What ideas did you or the team try?
Did you try them out before you incorporated them into a new routine?
Did they work they way you expected?

14. Thank you!
PatientVoicesBC.ca
@PatientVoicesBC