1. Bob Baxter rlbaxter@candotechnologies.com PO Box 55 Pine CO 80470 303-838-6448 Best Practices to Address the Top 3 Issues in Managing the Virtualized Data Center

2. 31 years I/T experience 26 years managing systems –Data center & service desk management –Operating systems –Database administration –Process automation & event notification –Document imaging and workflow –ITIL Certification (IT service mgmt best practices) –Server virtualization A Little About Myself

3. Agenda What are Best Practices? What is Virtualization? What are the Top 3 Issues? Summary

4. What are Best Practices? There are many I/T practices… But which ones are the Best???... Several industry organizations publish Best practices… UK government OCG ITIL recognized worldwide… Ultimately, YOUR organization will determine its own Best Practices What are Best Practices?

5. What is ITIL? I nformation T echnology I nfrastructure L ibrary… What is ITIL? ITIL: IT Provides Services, not Technology…. ITIL: Services that add VALUE …. ITIL is a Key Management Discipline that Meshes Technology Management and Corporate Management. Service Strategy >> Service Design >> Service Transition >> Service Operation >> >

6. Server Virtualization

7. Server virtualization has been around since the 60s Server Virtualization is not New!

8. –EMA defines virtualization as: A technique for abstracting (or hiding) the physical characteristics of computing resources from the way in which other systems, applications, or end users interact with those resources. What is Server Virtualization?

9. Traditional Non Virtualized Servers

10. Virtualized Server

11. Hosted Virtualization Generally not Data Center Class

12. Hosted Virtualization Paravirtualization

13. Desktop environments hosted on Servers Thin clients on physical desktops Citrix/VMware/Sun Ray Desktop Virtualization

14. Why Virtualization? Based on ITIL Framework… Service Strategy… Service Design… Service Transition Why Virtualization?

15. Server Sprawl! Are Servers Really Cheap?

16. Why Virtualization? When done properly, good stewardship of funds One, two, or just a few x86 servers are cheap. Combined they start to become expensive! Consider: –Cost of the servers themselves –Power –Cooling –Network cabling –Floorspace –Disposal Financial Management

17. Easier Service Continuity Management

18. Easier Provisioning of New Servers (Services!)… Can help speed projects through Service Lifecycle (More on this Later….)

19. Before You Start… Establish: SLAs & KPIs

20. Deming Cycle

21. So…. What ARE the Top 3 Issues? 1)Service Strategy: Financial Management Technology Selection: … 2) Service Design Service Level Management Continuity Management Availability Management Capacity Management… 3) Service Transition: Change Management So…. What ARE the Top 3 Issues?

22. Cost Technology Future trends Best Practice Issue 1, Service Strategy Selection of Virtualization Technology Things to Consider

23. Virtualization Technology Selection Virtualization Options: VMware ESX Full Virtualization VMware Server (free/hosted virtualization) Microsoft Server Hyper-V 1.0 Paravirtualization Microsoft Virtual PC (free/hosted virtualization Xen (Citrix/Open Source) Paravirtualization Citrix Parallels Virtuozzo Containers To Name a few Best Practice Issue 1 Selection of Virtualization Technology

24. Different software vendors and different software packages have different licensing terms Read Your License Agreement

25. Best Practice Issue 2 Service Design Objectives Systems must be available when needed… Unplanned outages minimized Adequate capacity

26. Best Practice Issue 2 Service Design Considerations Inherent Advantages Service Level Management: Improved Uptime Continuity Management: Quicker recovery from failures Capacity Management: Easier to add more resources

27. Increased complexity… Continuity Management: Server failure could mean more down systems… Capacity Management : Possible resource bottlenecks Service Design Considerations Inherent Disadvantages

28. Best Practice Issue 3 Service Transition/Change Management Easy to build machines Easy to cheat on licenses Beware of Empire Builders!

29. Virtual Machine Sprawl! Change Management is Critical!

30. Established change control procedures Change Advisory Board

31. Summary Virtualization can increase efficient use of resources ITIL meshes business and technology management Never Forget: Virtualized data centers exist to provide SERVICES Summary

32. Service Strategy There are many options. Select the technology thats Right for Your Organization Service Design Virtualization is a two edged sword: It can help improve Capacity, Availability, Continuity or Hinder it Service Transition Change Management is CRITICAL Summary