1. Equipping patients to self-manage safely
Improving Patient Safety & Care conference
Equipping patients to self-manage safely
6 Feb 2019

2. Key factors
Knowledge
Confidence
Help on hand

3. Customisable NHS Lothians, Paed. Diabetes NHS Grampian, Adult Diabetes
UHMB Trust,
Maternity
NHS Ayrshire,
Respiratory
GP surgery

4. Everything in one place, simple to use
News,
Events,
Twitter,
Facebook,
Contacts,
Handbook
Letters, Leaflets,
Local info,
National info,
Video,
Links,
PDFs
Relevant messaging & reminders:
Push Notifications to all/ some/ individuals
Feedback
channel

5. Targeted Notifications
Create your own Notification groups in real time

6. Feedback 1

7. Feedback 2

8. Analytics Ayrshire & Arran paediatric diabetes app:
770 Downloads 19 months after launch (vs approx 230 PD families in region)
Daily visitors and page views

9. Clinician feedback
Dr Scott Williamson, Consultant Paediatrician (Ayrshire & Arran paediatric diabetes app):
What impact has the app had? – “Within 3 months most families have at least one copy of app on their devices. Clear evidence from the dashboard of app being opened when messages sent out.”
How popular is it with parents, staff members? – “Excellent feedback through in-app survey and personal comments eg ‘great place to have handy information about diabetes and contact details for emergencies’
[In-app survey results: 100% of respondents Liked the app/ would recommend it to a friend]
How easy is it to use? – “Very easy to navigate. Intuitive home screen menu”
Service levels from Piota? – “Quick replies to requests, app development and improvement process very efficient”
Overall – “The best way we have found so far of sending out mass mailings to cover our clinic population. Easy to change and update information. Web dashboard makes it very easy to edit.”

10. Highly Commended QiC Award
Ayrshire & Arran paediatric diabetes app: runner up in October 2018 QiC Awards.
Judge’s comments:
"This smartphone app addresses a big everyday problem of ensuring parents of children with type 1 diabetes have easy access to the most up to date information. This is a much more effective system than most local arrangements - a single channel of communication, rather than bombarding people with lots of messages on multiple channels, hoping they will use one. The judges said that this small clinic in the west of Scotland should be congratulated for their technical expertise and determination in developing the app, and also for identifying a real need among their service users."

11. Summary
Upgrade from / paper/ texts/ phone/ website/ Whatsapp/ FB/ Twitter
Better service to patients, families, carers
Saves time and cost
Feedback channel
25 live examples in LTCs and other NHS services
???
Person-Centred Care
Self-management
Digital Transformation
Continuity of care
Delay onset
Reduce admissions
Earlier discharge

12. Benefits For patients, carers, families: Free download
Android and Apple
Phones and tablets
95%+ smartphone penetration
Easy to use
For NHS service/ provider:
Website console
15 mins to learn
Direct control of everything on app
Time and cost savings
“Makes my life easier”
“1. Better patient experience.
2. Saves time and cost.”

13. 2-4 hours of staff time, no integration with existing IT
Free Trial
‘Version 1’ app and console in 2 days
Short call: Q&A, training
Test with colleagues, patients
We rebuild Version 2 if needed
2-4 hours of staff time, no integration with existing IT
Version 1
Version 2

14. Cost Patients £ (licence p.a.) £ (set up fee) 0-500 1,500 250
500-3,000
2,500
400
3,000+
Discuss
After Free Trial:
3 year contract
Annual licence fee based on likely download numbers
Year 1 set up fee
Partner agreements (multiple apps for Trust or other provider):
Trial in one service, roll out in many
Volume discounts

15. Legal & Technical Apps can be 100% public or 100% private, or any mix
Fully GDPR compliant
NHS partner is the Data Controller, Piota the Data Processor
4-6 new app version releases p.a.
Piota Apps:
4 years, London and Essex
400+ school apps
25 NHS apps
Ayrshire & Arran PD app runner up in QiC Diabetes 2018

16. “Put It On The App” Please contact us for your Free Trial:
James Dickson