1. meeting the needs of stakeholders(p26)
measuring performance to stakeholders:
the balanced scorecard (BSC)

2. Measure organizational performance from different perspective:
Financial
Strategy/
performance
customer
Internal
process
Innovation
and learning

3. The balanced scorecard for HRM(p28) Perspective Critical indicators
customer
employee satisfaction with HR services.
internal
Training cost per employee; turnover rate; time to fill open positions.
innovation and learning
Employees competency level; engagement survey result.
financial
Compensation and benefit per employee, turnover cost; profit (revenue) per employee,---

4. meeting the needs of stakeholders(p26)
measuring performance to stakeholders:
the balanced scorecard
social responsibilities(p27;p28)
cases: Microsoft; Nokia;Motorola—
Virgin Group;Danone.etc

5. Meeting customer’s needs :
customer services and quality emphasis(p30)
Provide high quality products and services:
TQM (total quality management)
core values of TQM
Six sigma process(p.33)

6. Work in teams/partnerships(P.49/50)
Competitive challenges influencing HRM:
The Technology Challenge(P.47)
Technology
Challenge
Work in teams/partnerships(P.49/50)

7. Work Team is the assignment of work to groups of employees with various skills who interact to assemble a product or provide a service.(P.49)

8. Work in teams/partnership
Competitive challenges influencing HRM:
The Technology Challenge
Teams that are separated
by time, geographic distance,
culture or organizational
boundaries and rely
exclusively on technology for
interaction between team
members.(P.50)
Technology
Challenge
Virtual team
Work in teams/partnership

9. Traditional team

10. Virtual team

11. Virtual team is popular today:

12. What organizations should do in the rapidly changing environment?
A video case

13. Work in teams/partnership
Competitive challenges influencing HRM:
The Technology Challenge
Technology
Challenge
Work in teams/partnership
Increase use and availability
of e-HRM and HRIS

14. fast, responsive, and flexible
the basic features of modern organizations in the rapidly changing environment:
fast, responsive, and flexible
Flat
Downsized
Team–based
Human-capital oriented
Empowered
Decentralized
Employee empowerment means
giving employees responsibility
and authority to make decisions
regarding all aspects of product
development or customer service.

15. Chapter 1 framework 3 challenges influencing HRM
What is HRM?
The responsibilities and roles HRM perform.
HRM profession.
How the HRM function changing?
3 challenges influencing HRM
Global challenge
Sustainability Challenge
Technology Challenge
The features of modern organizations
in the rapidly changing environment.