1. Gainford Surgery Collated by Nicola Finch – Practice Manager
Patient satisfaction surveys
GP Survey for NHSE – January to March 2017
Gainford Friends & Family Test – April April 2018
Collated by Nicola Finch – Practice Manager
& Yvonne Thomson Chair Gainford Patient Participation Group
Issue 1 – 19th June 2018

2. “Striving towards excellence”
Gainford Surgery
“Striving towards excellence”
98% of Gainford patients describe their overall experience as GOOD
In all areas surveyed Gainford surgery results are better than the CCG average & NHSE
NHSE GP Patient Survey –January-March 2017
(data: NHSE stats- 127 responses)

3. Friends & Family Test April 17-May 18
60 Comments -collated into 4 service areas (each area mentioned is counted e.g. if 4 areas commented by the patient=4 counts)
Appointments –ease of access
Care Navigation – How well Reception team showed care, signposted services in/out of the surgery and were efficient
Clinical Care – where GP or Nurse clinical care was commented on
Overall – where all service areas shown above were considered met
80% of patients are happy with key surgery services (patient feedback)
42% of patients mentioned 3 areas (these vary by patient)
38% of patients are happy with all feedback areas
90% of patients surveyed are “extremely likely to recommend Gainford surgery
Results are consistent month on month – THANK YOU TO ALL OUR PATIENTS FOR YOUR FEEDBACK

4. BACK UP SUPPORTING F&F INFORMATION
PATIENT F&F TEST FEEDBACK COMMENTS FROM APRIL 2017-APRIL 2018
NB:
GP SURVEY DATA LATEST AVAILABLE FROM NHSE STATS WEBSITE ON EXCEL OR CSV FORMAT JANUARY-MARCH 2017 FIELDWORK