1. SVQ Customer Service Event Qualifications Manager
Tuesday 6 February 2018
Elaine Snell
Qualifications Manager

2. Aims of the Day To provide:
an update on SQA activities relating to Customer Service
an update on verification activities carried out over the year
a demonstration of SQA’s Solar assessments
an opportunity for discussion on the requirements of the standards and in particular social media
networking opportunities

3. SQA Update SVQ structures now include hyperlinks to NOS
Quick navigation guide with hyperlinks to relevant documents and materials
Support Materials/Ushare
New National Progression Award (NPA) in Customer Service under development

4. Questions?
Thank you for your continuing support

5. SVQ Customer Service webpage:
SVQ Customer Service Secure webpage
(secure login and password needed to access materials)
Solar Home Page
UShare materials