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2. What tone is best to use at work?
assertive

3. What term represents an attitude that shows you are pushy/bossy and that you don’t care about the feelings of others?
aggressive

4. What is another term for politeness?
courtesy

5. What type of communication is with friends?
Social

6. Type of message People Involved Circumstances
What 3 things must a speaker consider so that they can communicate effectively?
Type of message
People Involved
Circumstances

7. When receiving criticism, what are 3 things you should remember?
Don’t interrupt
Stay calm
Thank them for their opinion

8. What type of communication follows certain guidelines?
Protocol

9. What kind of attitude shows that you are direct but also tactful and polite?
Assertive

10. What term means the attitude or mood you have toward others?
Tone

11. What type of attitude shows that you are bored or that you don’t care?
nonassertive

12. Offer solutions to improve
When giving criticism to someone name two way you can keep from offending someone.
Offer solutions to improve
Offer good news too

13. Do people judge you by the way you speak?
Yes

14. What tone should you have when you are criticizing someone?
assertive

15. What type of person is tolerant and accepting of people of other cultures?
open-minded

16. What is an example of technical language?
We had an ARD meeting to set a kid’s IEP and BIP.

17. What is an example of standard language?
James, Hillary, and I brought more canned goods than he.

18. What is the goal of criticizing someone?
Getting someone to improve

19. Should you use technical language around people not in your line of work?

20. What is an example of informal language?
I did good on my test even though I didn’t have no review

21. clear, concise, complete, and considerate
What are the 4 ABC’s that you should remember when giving directions to someone?
Always be:
clear, concise, complete, and considerate

22. What are the 3 conversation killers?
Talking too much
Talking too little
Interrupting

23. What term represents your ability to communicate in a way that makes others feel comfortable?
People skills

24. What term means being considerate and diplomatic with your words?
Tact

25. What type of communication occurs while you are at work?
Professional

26. What type of language is spoken with friends and often include slang?
informal

27. What type of language is spoken at work and in speeches?
standard

28. What type of language is used with certain professions such as jargon?
technical

29. What can happen if you use an aggressive tone with someone?
You can stifle their creativity and their enthusiasm.

30. What does the nonassertive tone say about you?
You’re bored or just don’t care.

31. Why do others hate when one person talks too much in the conversation?
People don’t like when you dominate the conversation & not letting others participate.