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Published byDiana Ramsey Modified over 5 years ago
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MISC MISC MISC MISC MISC MISC 100 100 100 100 100 100 200 200 200 200 200 200 300 300 300 300 300 300 400 400 400 400 400 400 500 500 500 500 500 500
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What tone is best to use at work?
assertive
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What term represents an attitude that shows you are pushy/bossy and that you don’t care about the feelings of others? aggressive
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What is another term for politeness?
courtesy
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What type of communication is with friends?
Social
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Type of message People Involved Circumstances
What 3 things must a speaker consider so that they can communicate effectively? Type of message People Involved Circumstances
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When receiving criticism, what are 3 things you should remember?
Don’t interrupt Stay calm Thank them for their opinion
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What type of communication follows certain guidelines?
Protocol
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What kind of attitude shows that you are direct but also tactful and polite?
Assertive
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What term means the attitude or mood you have toward others?
Tone
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What type of attitude shows that you are bored or that you don’t care?
nonassertive
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Offer solutions to improve
When giving criticism to someone name two way you can keep from offending someone. Offer solutions to improve Offer good news too
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Do people judge you by the way you speak?
Yes
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What tone should you have when you are criticizing someone?
assertive
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What type of person is tolerant and accepting of people of other cultures?
open-minded
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What is an example of technical language?
We had an ARD meeting to set a kid’s IEP and BIP.
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What is an example of standard language?
James, Hillary, and I brought more canned goods than he.
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What is the goal of criticizing someone?
Getting someone to improve
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Should you use technical language around people not in your line of work?
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What is an example of informal language?
I did good on my test even though I didn’t have no review
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clear, concise, complete, and considerate
What are the 4 ABC’s that you should remember when giving directions to someone? Always be: clear, concise, complete, and considerate
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What are the 3 conversation killers?
Talking too much Talking too little Interrupting
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What term represents your ability to communicate in a way that makes others feel comfortable?
People skills
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What term means being considerate and diplomatic with your words?
Tact
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What type of communication occurs while you are at work?
Professional
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What type of language is spoken with friends and often include slang?
informal
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What type of language is spoken at work and in speeches?
standard
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What type of language is used with certain professions such as jargon?
technical
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What can happen if you use an aggressive tone with someone?
You can stifle their creativity and their enthusiasm.
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What does the nonassertive tone say about you?
You’re bored or just don’t care.
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Why do others hate when one person talks too much in the conversation?
People don’t like when you dominate the conversation & not letting others participate.
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