1. Housing FIP (Tenancy Sustainment Officer)
Working with Kent County Council

2. Background Involved in phase one of troubled families programme - 2012
Payments by results
Swale - second largest district for families identified in Kent
Inconsistent data
Tenancy Sustainment Officer pilot 2014

3. Housing FIP Phase two – 2015 extended for 5 years
KCC approached regarding more integrated approach with housing
Recruited additional TSO to support role
Caseload 10-15
Intensive housing management
Whole family support

4. Criteria Child under age of 18 – plus any two of:
Crime and anti-social behaviour
Education
Children who need help
Out of work
Families affected by domestic abuse
Parents/ children with a range of health problems

5. How do we help? Income collected- links into money matters team
Children back into education
Parents back into work
Parenting skills
Whole family approach in dealing with a range of tenancy issues

6. outcomes Payment By Results (PBR) Income collected ASB reduction
Preparing to get back into work / training
Counselling
Back into education
Making best use of our stock

7. Case study
This referral came through our income team due to rent arrears, property condition.
Our initial assessment showed
Rent arrears - threat of eviction
Domestic abuse - perpetuated by former partner
Mental Health issues
Overcrowding
Childs low school attendance

8. Challenges KCC ‘Thrive / SKWO’ system
Bureaucracy – balancing support v paperwork
Evidencing outcomes
Other agencies – referral times

10. Questions