1. Elaine Carr ScottishPower
MOD 282 – Introduction of a process to manage Long Term Vacant Sites June 2010
Elaine Carr
ScottishPower
ScottishPower, Energy Retail
ScottishPower, Energy Retail

2. Items for Discussion Scope of vacant process
Initiation of vacant status
Process/management of vacants
Monitoring requirements
Reporting requirements
Safeguards
Summary of Issues to Consider
ScottishPower, Energy Retail
ScottishPower, Energy Retail 2

3. Scope of the Vacant Process
Vacant proposal relate to SSP and LSP.
Charges to be removed following the vacant notification
ZCA – LDZ Capacity
ZCO – LDZ Commodity
CCA – Customer Capacity
NCO – National Transmission System Commodity
ScottishPower, Energy Retail
ScottishPower, Energy Retail 3

4. Initiation of Vacant Status
A site will classify for vacant status where 2 visits have been made to the property
with a minimum of 75 days, and a maximum of 215 days between them, and both
visits have resulted in a vacant response from the MRA
A supplier must send a vacant flag to Xoserve to identify the status.
When flag is received and processed Xoserve will reduce AQ to ‘1’ for Capacity
and Commodity payment calculations
A site retains vacant status by:
Supplier continuing to send vacant notices on the back of reading visits, these being no more than 215 days, and no less than 75 days since the last notification
There should be no consumption increment at the supply point
ScottishPower, Energy Retail
ScottishPower, Energy Retail 4

5. Process/Management of Vacants [2]
Upon conclusion of a vacant status:
The AQ reverts to ‘pre vacant’ value and charges are reinstated Or
Mprn is isolated and withdrawn
ScottishPower, Energy Retail
ScottishPower, Energy Retail 5

6. LTV Process and Timelines
M3 – M7
M7 – M24
M24+ (TBC)
Data
Retriever
property identified
as Vacant?
property identified
as Vacant (2 records)
Is property identified
as Vacant **
Mprns vacant
>24 months
yes no
Notification sent
Supplier
Identify as candidate
for LTV process
Is it <3 months since
Last reading/update
Is it > 7 months since
last reading/update
Is it >3, < 7 months since
last reading/update
Identify mprn as LTV.
* Send update to xoserve
Arrange
isolation of
meter
Send read to
xoserve
Await further
read/update
within timescales
Vacant flag will
have lapsed.
Process as
Candidate. (M1)
* Send update
to Xoserve
confirming Vacant
Withdrawal
notice to
Xoserve
Xoserve
Process mprn as
Vacant
Retain Vacant status
Process reading
Process
withdrawal
notice
Reinstate
pre-vacant AQ
Reduce AQ to ‘1’
Reinstate
pre-vacant
AQ value
Retain AQ at ‘1’
Reinstate
charging
ScottishPower, Energy Retail

7. Monitoring Requirements
Audit/Xoserve Reporting
Similar to the AQ Review process – anonomised information provided to industry
Ofgem role
Monitoring Shipper/Supplier usage
Addressing concerns
Following up on issues
Audit, as required
Regulatory sanction
ScottishPower, Energy Retail
ScottishPower, Energy Retail 7

8. Reporting Requirements
The Supplier must proactively attempt to obtain meter readings and retain a record of these attempts:
extra attempts to contact the owner e.g telephone, post,
attempting to contact the local estate agent or local authority
where dual fuel by checking for a similar pattern with electricity consumption
All of this information and attempts to contact the customer should be retained for Ofgem monitoring
ScottishPower, Energy Retail
ScottishPower, Energy Retail 8

9. Safeguards
There must be a time limit in relation to how long a site can sit as vacant.
If a site reached 24 concurrent months in the vacant process, the ‘pre vacant’ AQ is reinstated and charging recommences.
A site should be progressed through the Isolation/ Withdrawal process
The site can not re-enter the vacant process under this mprn.
ScottishPower, Energy Retail
ScottishPower, Energy Retail 9