1. Chapter 2
Taking Charge of Your Health
Lesson 4
Managing Consumer Problems

2. Resolving Consumer Problems
Take action to correct consumer problems.

3. Resolving Consumer Problems
When shopping for a product:
If the product has a warranty, make sure you receive it and understand it.
If the product comes with instructions, read and follow them carefully.

4. Resolving Consumer Problems
Most products have

5. Resolving Consumer Problems
If you are using the product correctly and it isn’t working the way you expected:
Put the product back in its original packaging, and follow the manufacturer’s return instructions.
Date your letter and keep a copy, along with the shipping receipt.

6. Resolving Consumer Problems
If you are not satisfied with the response to your efforts, ask for help from one of the following organizations:
The Better Business Bureau

7. Resolving Consumer Problems
Consumer organizations are also called consumer advocates.
Consumer advocates

8. Resolving Consumer Problems
Occasionally, health care professionals can be guilty of malpractice.
Malpractice

9. Resolving Consumer Problems
If you experience a serious problem with a health care professional,

10. Health Fraud
Protect yourself from health fraud.

11. Health fraud is often called quackery.
The sale of worthless products or services that claim to prevent disease or cure other health problems

12. Health Fraud
You can consult a registered pharmacist if you have questions about

13. Look out for claims like the following:
Health Fraud
Look out for claims like the following:
Secret Formula!
Offer Expires Soon!

14. Health Fraud
To protect yourself from health fraud, you can:

15. After You Read Reviewing Facts and Vocabulary
How do consumer advocates help you to be a better health consumer?

16. After You Read Reviewing Facts and Vocabulary
What is malpractice?

17. After You Read Reviewing Facts and Vocabulary
Define health fraud.