1. Neil Robson Seascale and Bootle Patient Group
Seascale PPG 5yr Review
Neil Robson
Seascale and Bootle Patient Group

2. Seascale PPG Aims
To participate in the health improvement of the local population
To encourage patients to engage in their own healthcare
Is based on the mutual interest of, and trust between primary care staff and the patients of the practice

3. Objectives To have knowledge on issues that impact on health
Being a signpost to other services. agencies
Sharing experience & feeding back
Identifying areas with scope for improvement
Highlighting excellence
Turning knowledge into action
Supporting change
Bringing peers together for mutual encouragement
Promoting self-management
Linking into the community
Working with practice personnel to enable this
Red - Sharing information
Blue - Service Improvements
Yellow - Self Management

4. Information Sharing Practice Updates Copeland Patients’ Group Forum
Palliative and End of Life
Productive General Practice
GP Finance and MPIG
Care, data and information sharing– HSCIC
CQC
Palliative and End of Life Care:
Viv is our leader
Productive General Practice:
LD to send Involving Patients Module handbook to group for consideration
MPIG:
Minimum Practice Income Guarantee payments
Care.data and information sharing– HSCIC Update
LD explained about the new HSCIC data sharing and the various levels and what this would mean to patients. The practice website and notices had been updated in an attempt to make the differences clearer. All patients who have expressed a concern about information sharing have been written to and asked if they wish to withhold information. Special opt out forms had been created with information leaflets so that patient made informed choices rather than react to uninformed media campaigns.
CQC Audit:
Some of us were involved
Gosforth School – Fibrotic broadband. How can the practice join other community groups to improve services and use of technology?

5. Service Improvement In the wider NHS Success Regime and WCH
Nugen Moorside Project- Health Impact Assessment.
NWAS.

6. Service Improvement In Seascale Health Centre Expectations of Service
I want great care
Community Dispensary Delivery /Transport Service.
Appointments and telephone triage
Patients’ Surveys
Dispensary
Compliments, complaints and Significant Events
Mjog text messaging
Accessibility
Expectation of Service:
Dr Illsley had suggested that the group discuss what would be an acceptable level of service so that we knew if we were successful of not in delivering this to our patients. Areas could include turnaround time for Dispensing as the practice we reviewing the repeat medication system. Deferred to a future meeting for further discussion
I want great care
LD advised the group that the practice had volunteered to take part in the I want great care pilot in Cumbria. This is an instant patient feedback system similar to ‘trip advisor’.
Transport and medicines delivery
2012 Survey
You said our Car parking could be improved.
You said our appointment system was confusing and we needed more telephones.
You said our complaints system didn’t provide enough opportunity for people to complain confidentially.
You said our new waiting room was not confidential and the new dispensary area did not afford the privacy you would like.
You said we should provide more advice to prevent illness and obesity
You said our timekeeping could be improved.
Dispensary
, including delivery, opening times, communication to patients of ‘items owing’
GP Appraisal
Gemma presented her GP appraisal and explained in detail how GPs are now assessed.
Accessibility – Ann Wallen

7. To encourage patients to engage in their own healthcare
Self care guidance and Support to make decisions together
Patient letters review
Patient Booklet