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IQA 2018 QA Basics September 11, 2018 Day 1 Workshop 1.

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Presentation on theme: "IQA 2018 QA Basics September 11, 2018 Day 1 Workshop 1."— Presentation transcript:

1 IQA 2018 QA Basics September 11, 2018 Day 1 Workshop 1

2 Agenda QA Basics: Are you hitting all key aspects in your program?
Prior to the Audit QA Cyclical Process Discussion on the QA process

3 QA Basics Initial Steps Before the audit/review
Scope of the audit & audit strategy Who is involved: Internal Audit, Actuary/Science Teams Business input

4 QA Process

5 QA Process QA Cyclical Process Data sourcing File selection
Implement Action Plans Improve Outcomes File Review Data sourcing File selection File review Root cause analysis & reporting Implement action plans Improve outcomes

6 Data Sourcing Comprehensive data
File selection File review Root cause analysis & reporting Implement action plans Improve outcomes Implement Action Plans Improve Outcomes File Review Comprehensive data Accurate, complete, updated information from multiple sources Multiple systems HR files or spreadsheets for hierarchy Cleansing and normalizing the data

7 File Selection Sampling method Statistically valid and random
Data sourcing File selection File review Root cause analysis & reporting Implement action plans Improve outcomes Implement Action Plans Improve Outcomes File Review Sampling method Statistically valid and random Varies by the type of audit Targeted Performance Assignment to the right person to review Jake

8 File Review Data sourcing File selection File review Root cause analysis & reporting Implement action plans Improve outcomes Implement Action Plans Improve Outcomes File Review Precise file measurement: Better understanding of files with multiple contributors Calibrate reviewers: Reviewer consistency across the organization Rebuttal / challenge processes Measure the QA staff accuracy

9 Root Cause Analysis & Reporting
Data sourcing File selection File review Root cause analysis & reporting Implement action plans Improve outcomes Implement Action Plans Improve Outcomes File Review Root cause analysis What are the issues? How to highlight what is important Frequency Issues with financial impact

10 Implement Action Plans Implement action plans Development plans
Data sourcing File selection File review Root cause analysis & reporting Implement action plans Improve outcomes Implement Action Plans Improve Outcomes File Review Implement action plans Development plans Performance analysis Progress tracking for people and organizations Follow up

11 Implement Action Plans Improve outcomes
Data sourcing File selection File review Root cause analysis & reporting Implement action plans Improve outcomes Implement Action Plans Improve Outcomes File Review Improve outcomes Metrics that reflect improvement

12 Questions What ROI do you see as a results of QA?

13

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