2. USA Brazil Argentina Chile Peru Venezuela Colombia Revenue by geographic areas Nordic Countries 47% Rest of Europe 24% America 29% Sweden Finland Norway Denmark United Kingdom Poland Slovakia Romania Czech Republic Estonia Hungary

3. Skanska UK

4. Results:2011 £m Revenue:1,222 Operating income:40.4 Operating margin:3.3% Order bookings:878 Order backlog:1,891

5. Civil Engineering Our Civil Engineering team undertakes a wide variety of major infrastructure works throughout the UK.

6. Piling, Foundations and Ground Engineering Our Piling, Foundations and Ground Engineering business undertakes some of the most challenging ground engineering projects in the UK, which includes building, infrastructure and ground stabilisation schemes.

7. Utilities Skanska Utilities work on multi-utility infrastructure schemes in the telecommunications, gas, electricity and water sectors.

8. Infrastructure Services Skanska Infrastructure Services covers urban regeneration, highways improvements & maintenance, external works and landscaping, exterior lighting, building and civil engineering in the rail environment.

9. Our Building – London & South East Operating Unit undertakes schemes in the Private and Public Commercial sectors as well as in Education, Residential, Private Health and the Data Centre Market. Building – London & South East

10. Building – Central & Regions is responsible for all building projects in selected regions. Where a project is carried out under PFI/PPP, excluding Education, this is also undertaken by Building – Central & Regions irrespective of location. Like Building – London & South East, they also undertake schemes in the Commercial and Education sectors as well as the Public and Private Health market, Custodial, Defence, Data Centres and Residential. Building – Central & Regions

11. Facilities Services Facilities Services provides facilities management solutions throughout the UK, supporting Skanska projects and the wider market.

12. Specialists includes our M&E Engineering and ICT installations, Ceilings, Partitioning & Decorative Plasterwork and Steel Decking operations. Specialists

13. 00000 Zero loss-making projects Zero environmental incidents Zero accidents Zero ethical breaches Zero defects

14. The Challenge Each Operating unit, has traditionally developed and maintained its own individual and separately accredited management system. Each management system sits on a separate IT platform and is hosted through individual intranet sites. We needed One management system containing policies, processes, procedures common to all operating units A single accreditation body (LRQA) A common IT platform (Triaster)

15. The journey May 2010 Dec 2010 Dec 2011 Sept 2012 Project plan produced Implementation team established IT platform agreed and Triaster engaged Protocols produced Process owner groups established 80 % of Common processes produced Online training material produced Common processes made available OU specifics agreed and added Business Process Quality Manager appointed Stage 1 assessment completed System launched in each OU

16. Introduction to – Our way of working