2. EmCare’s North Division Chart Acquisition Team “Don’t Go Breakin My Chart”

3. What is Chart Acquisition? What Do We Do?
Ensure the proper preparation and accountability of the Emergency & Hospitalist Department charts to be sent to RTI for professional billing. re

4. North Division Stats 2.5 Million Annual Visits 7,148 Daily Visits
77 Total ED & IPS Contracts
41 Contracts Managed in the Horsham Office
36 ED
5 IPS
36 Contracts Managed in the Illinois Office
28 ED Contracts
8 IPS Contracts
74 Billing Coordinators
( Working remotely at hospital sites)

5. The Role of The Billing Coordinator
There is an EmCare Site/Billing Coordinator responsible for the chart capture and accountability process at each site.
If possible, they review the medical record to ensure all components are present & the documentation is complete prior to sending charts to our billing company, RTI.
They notify providers when additional documentation is required.
They follow up on all outstanding charts.
They identify charts that are non billable.
IPS Site Coordinators also provide administrative support for the Medical Director and practice.

6. Delivery of Charts
There are various methods used to deliver charts to RTI ,
depending on the documentation tool and nuances at each site.
Paper Process (via FEDEX)
Scanning Process (via EmScan) or Imported Image
Hybrid Process (via Scanning/Paper & Electronic Interface)
Fully Automated Electronic Process

7. Main Reasons Why Charts Are Not Billed Timely
Missing or Incomplete Documentation
Chart Not Signed by Provider
APP Chart Not Cosigned by MD
Missing Scribe Attestation
Missing Resident/Student Attestation

8. Our RX to Help You!
In addition to your Documentation Champion/Medical Director and the PI Team, your BC is available to provide feedback on how you’re doing with documentation requirements and outstanding charts.
Your Billing Coordinator is there to support your needs and assist you in any way they can.

9. The #1 Thing You Can Do To Help Us Help You
The #1 Thing You Can Do To Help Us Help You? Please Complete All Charts Before You Leave Your Shift or within 72 hours
This is your Billing Coordinator when your documentation holds up the billing process!!