1. League for Innovations Conference March 2018
Technology Governance: Empowering People & Process to Get “IT” Right the First Time Tom Pagano, VP Information Services/CIO Sandra Warner, Deputy CIO
Tom
League for Innovations Conference
March 2018

2. Purpose of Governance Stay true to our mission and vision
Creates “guidelines” so we stay on track
Raises awareness of how decisions get made
Provides a process to track progress as an institution
Tom

3. JCCC Technology Governance & Dependencies
Strategic Plan
Operational Plan
Resource Management
Tom
Implementation

4. JCCC Technology Governance & Dependencies
Strategic Plan -> Operational Plan
Operational Plan -> Resource Management
Sandra
Resource Management -> Sourcing Strategy
Implementation -> Support & Maintenance

5. JCCC Technology Governance & Dependencies
Strategic Plan -> Operational Plan: Mission, Vision, Goals, Objectives
Operational Plan -> Resource Management: Strategic Plan Alignment, Annual Budget Process Alignment, Funding Source
Resource Management -> Sourcing Strategy: Internal Staffing Requirements, Managed Services Needs, Functional and Technical Requirements
Sandra
Implementation -> Support & Maintenance: User Experience, Integration, Data Integrity, Single Sign-On, Security, Monitoring, and Disaster Recovery

6. Technology Governance Process
Tom
Questions / Discussion Points:
Membership
Co-Chair

7. Technology Governance Process
Sandra
Questions / Discussion Points:
Membership
Co-Chair

8. Planned Governance Example: Space Management System
Need for Space Management System at JCCC
Strategic Planning Process / Operational Plan
Submit Budget Request
Annual Budget Process
Submit Planned Project Request
Conduct RFI / RFP Selection Process
Upon Budget and Project Approval
Implementation
New Fiscal Year
Sandra
ITP Process

9. Governance at Your Institution
Greatest Achievements (i.e.: institutional buy-in)
Greatest Challenges (i.e.: budget, structure)
Lessons Learned (i.e.: planned vs. unplanned prioritization)
Group Activity
Flip charts
Count off
1’s go to Greatest Achievements; 2’s go to Greatest Challenges; 3’s go to Lessons Learned

10. Governance at JCCC Greatest Achievements Greatest Challenges
Formalizing the existing processes
Bringing visibility through budget process
Establishing the Technology Steering Committee
Greatest Challenges
Inconsistent awareness about process
Enforcing governance amidst new leadership (may bring bias / skepticism from previous experience)
Lessons Learned
Match the culture & temperature of organization
cross-functional representation
Accountability / Transparency

11. Planned and Unplanned Project Criteria
Planned Projects
Unplanned Projects
Submitted and approved project request by February 15
Technical resources allocated through the resource management process
Resources approved through the annual budget process
Project has an enterprise and/or cross-functional impact
Submitted and approved project request after February 15
Technical resources allocated through the resource management process
Resources not approved through the annual budget process
Project has an enterprise and/or cross-functional impact
Submitted project requests* will then be costed out by Information Services in preparation for review by Cabinet throughout the month of March.

12. Roles and Responsibilities
Cabinet Sponsor
Procurement / Legal / Risk Services
Information Services
Vision:
What problem are we trying to solve (student success, improved reporting, process improvement, etc)?
What is the user experience (i.e.: real-time integration, mobile-friendly, personalized experience)?
Alignment w/ Strategic Plan and Budget, Project Approvals
Change Management and Communication
Manage Selection Process:
Functional Requirements
Technical Requirements
Services Agreement
Contract Management
Technology Security and Cyber Liability Review
Annual Renewal Alignment w/ Original Contract
Compliance (such as: ADA, PCI, FERPA, HIPAA)
Implementation – alignment with Sponsor vision
Integration & Data Integrity
Single Sign-on
Application Administration
Account Management
Version Management
Disaster Recovery
Security & Monitoring
Budget Administration
Vendor Relationship
Monitor Licensing & Utilization
Services

13. Questions?