1. Royal University of Phnom Penh
Institute of Foreign Languages
Department of English
Professional Communication
Semester II,
Subject : Communication Skills 402
Class : E4.9
Lecturer : HOR Soknak
Students : CHEA Visithyro
CHHIM Try
CHHOUR Kimhy
HONG Sokonthea
PENG Veasna
Y Manoka
Group Presentation

2. Conflict in work place
RUPP, IFL, PC, E4.9, , Presentation of Mediation & Arbitration

3. Conflict needed third party intervention (Mediator & Arbitrator)
RUPP, IFL, PC, E4.9, , Presentation of Mediation & Arbitration

4. Figures and Statistics
RUPP, IFL, PC, E4.9, , Presentation of Mediation & Arbitration

5. Content: Mediation & Arbitration
Definition
Characteristics
Process
Pros & cons
Stop!!!
Mediator/Arbitrator

6. I. Definition
Mediation: The process to advises both or all groups, acts as intermediary and suggests possible conflict solutions.
Arbitration: have decision-making powers and can impose a settlement on the conflicting parties, which means the appointment of an independent person to act as an adjudicator (or judge) in a dispute, to decide on the terms of a settlement. Both parties in a conflict have to agree about who the arbitrator should be, and that the decision of the arbitrator will be binding on them all.
Arbitration differs from mediation and negotiation in that it does not
promote the continuation of collective bargaining: the arbitrator listens
to and investigates the demands and counter-demands and takes over the
role of decision-maker.

7. Mediation Arbitration
Exhibit 1 (Source: Steven L. M. & Mary Ann V. G. (2005). Organizational Behavior)
High
Mediation
Arbitration
Level of process control
Low
High
Level of decision control

8. Difference between Mediation and Arbitration
RUPP, IFL, PC, E4.9, , Presentation of Mediation & Arbitration

9. II. Characteristics Independent & neutral Communication skills
Understanding the issues
Legal knowledge
Creative in presenting
options for settlement
Good judgment

10. Information Sharing & Issue Identification
Opening
Information Sharing & Issue Identification
Exchange & Negotiation
Agreement & Conclusion
III. Process

11. Process
RUPP, IFL, PC, E4.9, , Presentation of Mediation & Arbitration

12. IV. Pros & cons Pros: Promote cooperation mend relationship
Confidentiality - privacy
Flexible
Save time and cost

13. IV. Pros & cons (con’t) Cons: Cost Unfavorable acceptance
May not resolve the
conflict effectively
May go to court anyway

14. References:
Steven L. M. & Mary Ann V. G. (2005). Organizational Behavior. New York:
McGraw-Hill

15. Thanks for your attention!
Q & A