1. A COMPLAINT C

2. SCENARIO

3. STYLE & CONTENT

4. TOO SHORT
TOO INFORMAL
TOO VAGUE
NOT EFECTIVE!

5. TOO MANY UNNECESSARY DETAILS
TOO LONG
TOO MANY UNNECESSARY DETAILS
INFORMAL LANGUAGE
NOT EFECTIVE!

6. CORRECT FORMAT
CORRECT LANGUAGE
UNNECESSARY DETAILS
RELEVANT INFORMATION
NOT EFECTIVE!

7. TASK

8. 1. Who am I writing to?
OPENING/CLOSING
2. Why am I writing?
LETTER

9. 1. Who is the letter addressed to?
OPENING
2. Why are you complaining?
INTRODUCTION
3. What evidence do you have?
1ST & 2ND PARAGRAPHS
3. What would you like them to do?
3RD PARAGRAPH
4. When do you want them to answer?
4TH PARAGRAPH
5. How would you like them to contact you?
CLOSING