1. Powerful Partnerships With Today’s Volunteers
Facilitator:
Betty Stallings

2. Our Time Together…. Trends impacting Volunteering Today
Roles that Strengthen Volunteer Partnerships
Break
Building Organizational Commitment and Competency to Partner with Volunteers
Lunch
10 Essential Elements for Successful Volunteer Engagement
The Future of the Profession
Time to dig deeper into your issues

3. Trends… Technology Interest in short term work (day of)
Lots of “voluntolds”
Many offering high skills
Volunteering in groups
Outcome based interest
Different messages and positions attracting various generations
Volunteers looking to make a difference
Limited discretionary time – Many choices/need flexibility
Challenge to build leaders

4. What trend is most impacting your org?
Response
Action

5. Roles Partnering with Volunteers
Executives/Administration
Director of Volunteers
Program leader engaging volunteers
Board Member
Volunteers

6. Executive/Administration Role
Promoting organizational leadership in a positive philosophy/value of volunteers
Engage volunteers to partner in your role (beyond board)
Support selection/function of Director of Volunteer Engagement
Incorporate Volunteer Engagement in Strategic Planning of Organization
Have Volunteer Voice represented on Management Team
**** See 12 Key Actions of Volunteer:
Program Champions :CEOs Who Lead the Way (handout)

7. Director of Volunteer Engagement Role
The role is to EMPOWER all staff and leadership volunteers to effectively engage and partner with volunteers in meeting the mission of the organization.
Building organizational:
Capacity - Commitment - Competency

8. Program Staff Role Develop meaningful positions for volunteers
Welcome and arrange or carry out
Orientation to work setting
Training (skills/knowledge) for position
On-going Support and supply needed resources/information
Provide necessary record keeping
Show on-going appreciation for volunteers
Work closely with Director of Volunteers

9. Board Role….
Staying informed/supportive of broad-based volunteer engagement in organization
Review and support expenses related to volunteer engagement in budget allocation.
Establish and sustain a positive philosophy of volunteer engagement in organization.
See themselves as governance
volunteers in the organization

10. Volunteer Roles
Clearly described in position description and through orientation and training (expectations/skills/requirements for position/authority/benefits, time commitment, etc.) Volunteers carry out the above.
Resources and support that volunteers can expect and receive from organization.
A time to mutually evaluate the partnership between volunteer and organization/staff

11. How are you working as a Team ?
Execs
Dr. of
Volunteers
Staff
Board
Member

13. Building Commitment and Competency in Volunteer Engagement
Staff will not commit to something that they do not value or is not valued by organization.

14. Commitment
Commitment to effective partnerships with volunteers must be felt by all members of the staff team or it will NEVER reach its potential!!!

15. Why staff May resist working with Volunteers
Staff ultimately responsible for the work volunteers do
Wondering if volunteers will replace staff
Don’t know how to supervise volunteers
How do you get rid of problem volunteers?
Past experience with volunteers…..not good

16. WHY STAFF MAY RESIST WORKING WITH VOLUNTEERS (2)
Not enough time to work with volunteers
Unreliability of some volunteers
Volunteers wanting to work short term
Volunteers who are needy and take extra time
No benefits/appreciation for staff who work with volunteers
Not in my job description

17. Technique #1 Building Commitment
Identify Stakeholder: staff, exec, volunteer, etc. _________________________
What do I need/expect from this stakeholder and why? (CLEAR expectations)
What is the potential value to them to accept my request for commitment/action?
What is your understanding of their potential resistance, objections, barriers to commitment to volunteer engagement?
How can I (if possible, with them involved) begin to diminish these barriers/gaps, etc. ???

18. Technique #2 – Building Commitment (DENNIS Kinlaw)
Clarity
Competency
Involvement
Appreciation

19. Important When Working with Resistant Staff or volunteers
Try to understand….don’t judge resistance…
Assume benign neglect and provide resources to build commitment and competence
Build bridges/partnership feeling between staff and volunteers

20. Building Competency – 55-Minute Staff Training Series
What topics will be most helpful for staff in partnering with volunteers?
When/what are the best times/methods to share information on skills of supervising volunteers in your organization?
How do you get staff involved and excited about training in working with volunteers?
How do you evaluate whether your training/coaching was successful?

21. 55-Minute Module Topics Job Design Recruitment Supervision Delegation
Risk Management
Interviewing
Recognition
Volunteer Program Evaluation
Orientation/training
Working with Difficult Volunteer Situations

23. 10 Essential Elements of Successful volunteer Engagement Partnerships
Facilitator: Betty Stallings

24. Successful Elements of volunteer Partnerships
1. Executive and governing board are ACTIVELY committed to vibrant volunteer engagement .(Adequate budget and support, etc.)

25. Successful Elements of volunteer Partnerships
2. There is a strong, positive philosophy/ commitment statement guiding the organization’s involvement of volunteers……. With a Partnership FOCUS

26. Successful Elements of volunteer Partnerships
3. There is a competent, well positioned and supported person to empower/lead the organization to have excellent volunteer engagement by building the organization’s capacity (policies, systems), commitment and competency to engage volunteers.

27. Successful Elements of volunteer Partnerships
4. Volunteer Engagement is Staff- Friendly
Clear on expectations
Supported and trained to be competent in working with volunteers
Involved in planning & assessing positions/projects
manned by volunteers
Appreciated for excellence in their partnership with volunteers!

28. Successful Elements of volunteer Partnerships
5. Volunteers bring diversity (gender, age/generations, cultural) skills and service into positions that are integrated throughout the organization.

29. Successful Elements of volunteer Partnerships
6. Organizations work cooperatively with many partners in their community (4-H, Boy Scouts, Corporate Volunteer groups, etc. etc. )

30. Successful Elements of volunteer Partnerships
7.Organizations make effective use of technology for communication, recruitment, recordkeeping, orientation/training, web presence, etc.

31. Successful Elements of volunteer Partnerships
8. The organization is deemed volunteer- friendly through its efficient, thorough and welcoming outreach/recruitment, screening, training, on-going support and recognition.

32. Successful Elements of volunteer Partnerships
9. Volunteer engagement is a significant aspect of strategic planning for how to reach the organization’s mission.

33. Successful Elements of volunteer Partnerships
10. Volunteers are the greatest public relations asset and are retained as champions of the organization’s mission.

34. Activity in Pairs……
Find someone who has a check for an element you are lacking and also You have a check where they are lacking. Discuss what each of you has done to be successful in the element that they are struggling with.

35. Review of the Day…. Trends Key roles in the partnership
How to Build Commitment and Competency to partner with volunteers in reaching mission
Essential elements in successful engagement