1. By Michael Calderwood Receive Call Emergency Service InspectionScopeCommunicateAuthorizationMitigateCoordinateMonitorCommunicateFinalizeCommunicate ***MOST IMPORTANT!!! Communicate

2. Obtain all important file information Call all necessary parties

3. Fast Response (within an hour in most cases) Valley wide and beyond $100,000 dollars + in the latest and best equipment and inspection tools brought to you Qualified hard working technicians 24 – 7 – 365 service for emergencies

4. Thorough inspection of all affected and potentially affected areas By Qualified Technicians Latest Training And Techniques Best Inspection Tools Available

5. Technician takes all the gathered information from the inspection and determines a scope of work to be completed i.e. Extraction Material removal i.e. Baseboard, drywall, cabinets, carpet, pad Etc… Determine equipment quantity, placement, and Drying techniques to be used. Makes decisions in regards to contents and furniture. Determines whether or not other contractors or vendors need to be involved to fulfill the scope.

6. Empathize Set expectation Explain scope in complete detail Who else may be involved Explain monitoring Equipment Potential length of time TO INSURED To Adjuster & Contractors Explain scope in complete detail Potential length of time

7. Step 1 present and explain The work authorization Step 2 get signature from a person on the policy

8. Remove standing water Remove wet materials per scope Clean up Set equipment and drying systems Document Communicate again

9. Call dry cleaner to Pick up damaged Clothes, drapes, Linens etc. Call specialist to take care of electrical, plumbing, countertop and cabinet issues. Call roofer to Repair or tarp roof. Call specialty Movers for Pianos, pool tables Art etc…

10. Daily visits to jobsite Monitoring and documenting Atmospheric conditions Material moisture contents Furniture condition Adjusting and removing equipment as needed Addressing any new questions or concerned our customer may have.

11. HOW In person Over the Phone Via e-mail However you can What Progress Changes Issues Expectations When NOW WHO Insured Adjuster Contractor Any and all interested parties

12. Remove remaining Equipment Take care of any closing paper work Any final clean up needed Reset any furniture if requested

13. UPDATE THE Contractor Anyone else involved Adjuster