2. This presentation provides a high level functional comparison between the legacy 9-1-1 and NG9-1-1 NENA i3 model including an overview of the major steps involved with migrating from legacy 9-1-1 to a NG9-1-1 NENA i3 model. A subjective review of the two different transition strategies published by NENA and ATIS (RFAI) will be discussed. The presentation will also discuss pro/cons between CPE and hosted applications that can be supported by an Emergency Services IP Network. These topics would be of interest to PSAP leadership, GIS support personnel as well as IT support personnel. 1 Myron S. Herron, Jr., President/COO Toll Free (866) 859-0911 mherron@synergemtech.com Synergem © 2011 All Rights Reserved. NG9-1-1 N ETWORK T RANSITION S TRATEGIES AND P LANNING

3. 2 Synergem © 2011 All Rights Reserved. L EGACY 9-1-1 M ODEL

4. Selective Router ALI CAMA Trunks CAMA / SS7 3208452738 Subscriber Calling 9-1-1 Find ANI in SRDB 3202400040 = PSAP A 2622423577 = PSAP B 4246280188 = PSAP C 3208452738 = PSAP A Switch call to PSAP A Voice, ANI VoIP Cellular PSTN Enterprise L EGACY E-9-1-1 M ODEL R EVIEW MPC / GMLC MPC / GMLC MPC / GMLC MPC / GMLC ANI/ALI Controller Positron VIPER PCML Patriot TANDEM 3 Synergem © 2011 All Rights Reserved.

5. T IME AND M ONEY Illustration by Scott Chan When drafting a NG9-1-1 transition plan, ask the following: What operational capabilities are provided by the interim transition solution that are not already available in the legacy system? If not planned properly, the wrong transition strategy could be a very expensive diversion to NG9-1-1. 4 Synergem © 2011 All Rights Reserved.

6. 5 Synergem © 2011 All Rights Reserved. NENA I 3 M ODEL NENA Detailed Functional and Interface Standards for the NENA i3 Solution (TSD), NENA 08-003 v1, June 14, 2011

7. NENA I 3 – A W HOLE N EW V OCABULARY Emergency Call Routing Function ECRF Location-to-Service Translation LoST Presence Information Data Format - Location Objects PIDF-LO Emergency Services Routing Proxy ESRP Border Control Function BCF Policy Routing Function PRF Location Information Server LIS Location Validation Function LVF Legacy Network Gateway LNG Legacy PSAP Gateway LPG 6 Synergem © 2011 All Rights Reserved.

8. N EXT G ENERATION 9-1-1 D EFINED The term Next Generation 9-1-1 refers to a system comprised of hardware, software, databases, and operational policies and procedures that: A.Utilize managed, broadband IP networking B.Interconnects call and data sources, processing elements, databases, and public safety answering points and other emergency entities C.Employ GIS data, and other control databases, to manage routing and transfer of calls and data D.Process all types of emergency calls, including voice, data, and multimedia information for delivery to emergency entities E.Support communications needs for coordinated incident response and management F.Require emergency services grade network availability and security 7 Synergem © 2011 All Rights Reserved.

9. NG9-1-1 D EFINED VoIP Cellular PSTN Enterprise Origination Network 9-1-1 Call w/Location IP ESRP LIS LoST ECRF LVF PRF Emergency Service IP Network (ESInet) NENA NG9-1-1 PSAP N EXT G ENERATION 9-1-1 NENA i3 Specifications 8 Synergem © 2011 All Rights Reserved.

10. C ALLER L OCATION T YPES Civic – House Number, Street Name, Community Name 2099 UniversityAvenue W StPaul 2099 UniversityAvenue W StPaul Geodetic – Point, Polygon, Ellipse, Circle, Arc-Band 44.95985, -93.187401 44.95985, -93.187401 9 Synergem © 2011 All Rights Reserved.

11. NENA I 3 C ALL -R OUTING P ROCESS 44.95985 -93.187401 Given a devices location: … and the type of service being requested: urn:service:sos … a map of service area boundaries is searched: … to receive PSAP routing designator: sip:911.saintpaul.mn.us/PSAP 10 Synergem © 2011 All Rights Reserved.

12. NENA I 3 C ALL P ROCESSING -93.187401, 44.95985 urn:service:sos Subscriber Calling 9-1-1 Locate call on map of routing boundaries Send call to PSAP A SIP: Voice, Location, and Additional Data VoIP Cellular PSTN Enterprise 11 Synergem © 2011 All Rights Reserved.

13. N EXT G ENERATION 9-1-1 T RANSITION S TRATEGIES NENA i3 Vs. ATIS RFAI NENA i3 ATIS RFAI Illustration by Scott Chan 12 Synergem © 2011 All Rights Reserved.

14. F UNDAMENTAL A RCHITECTURAL D IFFERENCES NENA I 3 VS L EGACY Legacy E9-1-1 NetworkLegacy PSAP Selective Router ALI CAMA Trunks SS7/CAMA to S/R replaced with IP Trunks w/location Selective Routers – Replaced by ESRP/ECRF/LVF CAMA Trunks – Replaced by IP trunks with caller location ANI/ALI Controllers - Retired – NO LONGER REQUIRED! ALI Databases / MSAG / SR DB – Absorbed into ECRF/GIS/LIS VoIP Cellular PSTN Enterprise Origination Network CAMA, TDM, SS7 13 Synergem © 2011 All Rights Reserved.

15. NENA I 3 T RANSITION M ODEL VoIP Cellular PSTN Enterprise Origination Network Legacy PSAP CAMA Trunks CAMA, TDM, SS7 RS232 ESRP LIS LoST ECRF LVF PRF Emergency Service IP Network (ESInet) LNG LPG No modification of Legacy PSAP equipment required. No modification of origination networks required. 14 Synergem © 2011 All Rights Reserved.

16. Selective Routers ALI Databases ANI/ALI Controllers CAMA Trunks to PSAP TDM (SS7/CAMA to TSP N OTICE A NYTHING M ISSING ? 15 Synergem © 2011 All Rights Reserved.

17. 16 S TANDARDS D EVELOPMENT T IMELINE © 2011 All Rights Reserved. 20032004200520062007200820092010 VTCVTC LTDLTD IIP C O A D ESIFESIF NGESNGES i1i2i3 Ri3 Ai3 SRFAIRFAI i3 IntroducedRFAI Introduced June 18, 2011

18. 17 RFAI T RANSITION M ODEL R EFERENCE RFAI (Request for Assistance Interface) specification: ESMI (Emergency Services Messaging Interface) is a protocol providing a mechanism to communicate data services between the ES-NGN and the client side of the network. (ATIS-050002.2004, page C-3)ATIS-050002.2004 (ESIF-NGES-2009-028R17. DOC )ESIF-NGES-2009-028R17. DOC © 2010 All Rights Reserved.

19. RFAI P URPOSE – T RANSITION TO NENA I 3 Specifically, the RFAI architecture is intended to define a new interface between the new functional network elements, IPSR and RFAUA. These new functional elements serve to provide a transitional step from a legacy TDM environment to an IP environment that serves a PSAP. (ESIF-NGES-2009-028R17. DOC, P AGE 1)ESIF-NGES-2009-028R17. DOC 18 Synergem © 2011 All Rights Reserved.

20. L EGACY E9-1-1 TO RFAI / ESMI T RANSITION Upgrade to VoIP ANI/ALI Controller Conforming Emergency Services Entity (CESE) IP Trunks ALI RFAUA IPSR Response Gateway (RG) ESMI Legacy E9-1-1 NetworkLegacy PSAP Selective Router ALI CAMA Trunks VoIP Cellular PSTN Enterprise Origination Network CAMA, TDM, SS7 ALI, MSAG & SRDB maintained. PSAP Upgrade to VoIP ANI/ALI Controller with RFAI TN based routing SIP protocol 19 Synergem © 2011 All Rights Reserved. No Standards Defined

21. RFAI – S COPE D EFINED …the RFAI specification describes only the interface that is between the IPSR and RFAUA, leaving the other origination and termination interfaces out of scope. The internal functions of both IPSR and RFAUA are also considered out of scope, since this document only describes the RFAI interface specification. (ESIF-NGES-2009-028R17. DOC, P AGE 2)ESIF-NGES-2009-028R17. DOC 20 Synergem © 2011 All Rights Reserved.

22. RFAI/ESMI S COPE Upgrade to VoIP ANI/ALI Controller Conforming Emergency Services Entity (CESE) IP Trunks ALI RFAUA IPSR Response Gateway (RG) ESMI Emergency Services NGNRFAUA VoIP Cellular PSTN Enterprise Origination Network CAMA, TDM, SS7 What impact does RFAI have on operational capabilities? Out of RFAI Scope 21 Synergem © 2011 All Rights Reserved.

23. RFAI/ESMI S COPE Upgrade to VoIP ANI/ALI Controller Conforming Emergency Services Entity (CESE) IP Trunks ALI RFAUA IPSR Response Gateway (RG) ESMI Emergency Services NGNRFAUA VoIP Cellular PSTN Enterprise Origination Network CAMA, TDM, SS7 RFAI/ESMI Standard 22 Synergem © 2011 All Rights Reserved. Out of Scope of the RFAI/ESMI Standard

24. RFAI T RANSITION As emergency service networks transition away from SRs, NENAs intent for NG9-1-1 is to smoothly transition to the NENA i3 defined architecture, ensuring a consistent environment among PSAPs and between ESInets. When the NENA i3 architecture is implemented, the RFAI is no longer needed. (ESIF-NGES-2009-028R17. DOC, PAGE 1)ESIF-NGES-2009-028R17. DOC As documented on page 2 of the RFAI Standards Document: 23 Synergem © 2011 All Rights Reserved.

25. RFAI TO NENA I 3 T RANSITION Operationally Enhanced PSAP RS232 CAMA/IP Origination Network Emergency Services - Next Generation Network (ES-NGN) Conforming Emergency Services Entity (CESE) IPSR ALI Response Gateway (RG) VoIP ANI/ALI Controller RFAUA ESMI VoIP Cellular PSTN Enterprise Emergency Service IP Network (ESInet) LPG Remove RFAI from CPE IP NENA I3 Interface ESRP LIS LoST ECRF LVF PRF NENA i3 PSAP 24 Synergem © 2011 All Rights Reserved.

26. RFAI VS NENA I 3 RFAINENA i3 Organizations contributing to standard ATIS NENA IETF USDOT APCO Individual contributors to standard 21008400 Year standard development started 20092003 Region standard supportedUSGlobal Number of NENA documents supporting standard 0>25 Number of vendors supporting standard <10100's Cost to obtain standard document(s) $300Free 25 Synergem © 2011 All Rights Reserved.

27. ECRF 2321 WABASH AVE 2099 UNIVERSITY AVE W Local Jurisdictional GIS ? ? 23577 OAK AVE 80188 VALLY RD PASS: FAIL: Updates from TSPs service order database LIS LIS P ROVISIONING & L OCATION V ALIDATION F UNCTION (LVF) 26 Synergem © 2011 All Rights Reserved.

28. Primary PSAP Voice, Data, Location Backup PSAP Voice, Data, Location G EOSPATIAL R OUTING 27 Synergem © 2011 All Rights Reserved.

29. 28 Synergem © 2011 All Rights Reserved. S YNERGEM E VOLUTION NET TM P ROVISIONING – L ESSONS L EARNED Synergem Emergency Services successfully routed the Nations first end-to-end call through an Emergency Services IP Network (ESInet). Press Release, July 29, 2011 Synergem Emergency Services successfully routed the Nations first end-to-end call through an Emergency Services IP Network (ESInet). Press Release, July 29, 2011

30. L ESSONS L EARNED TSP I NTERCONNECTIVITY L OCATION V ALIDATION F UNCTION (LFV)QA/QC T OOLS Standard Data Maintenance Advanced Data Maintenance I NTERCONNECT A GREEMENTS 29 Synergem © 2011 All Rights Reserved.

31. LEGACY MODEL: P RIMARY VS. A LTERNATE 9-1-1 S ERVICE P ROVIDER Serving switch supporting multiple PSAP jurisdictions served by different S/R require a primary 9-1-1 Service Provider to be designated 30 Synergem © 2011 All Rights Reserved.

32. ISSUE: Legacy S/R network must be maintained. Expense of multiple network Inhibits application of enhanced capabilities. I MPACT OF MULTIPLE NETWORKS ON P RIMARY S ERVICE P ROVIDER 31 Synergem © 2011 All Rights Reserved.

33. Initial transition steps will occur at local and regional 9-1-1 authority levels Those activities, in turn, will link together into larger regional NG9-1-1 systems That, then, leads to a logical role for the state to deploy a NG9-1-1 backbone system to support and interconnect. NG9-1-1 A DOPTION E XPECTATIONS AND A SSUMPTIONS 32 Synergem © 2011 All Rights Reserved.

34. C ONCEPTUAL M ULTI - TIERED ESI NET D ESIGN 33 Synergem © 2011 All Rights Reserved.

35. A PPLICATION D EPLOYMENT M ODELS 1.Customer Premise Equipment (CPE) 2.Hosted (Requires bandwidth & NNI ICAs) 3.Software as a Service (SaaS) The CPE / Hosted model required expensive back room equipment (CPE), software upgrades and system maintenance to ensure the system is operating to standards. 34 Synergem © 2011 All Rights Reserved.

36. W HAT IS S OFTWARE AS A S ERVICE ? Software-as-a-ServiceSoftware-as-a-Service, or SaaS (pronounced sass) is a network based software application.SaaS Synergem will design a custom platform tailored to your specific needs. The SaaS is supported by Synergems EvolutionNET TM. If any upgrades are required, they are applied globally and all you will receive is a message asking you to accept the update. No more capital is required. 35 Synergem © 2011 All Rights Reserved.

37. S OFTWARE AS A S ERVICE (S AA S) B ENEFITS Reduce costs required to acquire and retain scarce resources to support and maintain premise based systems. Quickly scale services and capabilities where and when they are needed most. Route calls anywhere on the ESInet by agent skill set. Routine updates leverages Avayas R&D and investment in new and emerging technologies. Facilitates disaster recovery and operational continuity. Direct calls transparently to any agents on the ESInet logged on the system. 36 Synergem © 2011 All Rights Reserved.

38. NG9-1-1 T RANSITION P ROVISIONING S TEPS ~ 9 TO 12 M ONTHS F ORMALIZE R EGION / F UNDING E STABLISH IP B ACKBONE B UILD R EGIONAL GIS D ATA S ET A CTIVATE S AA S S OLUTIONS P ROVISION NENA I 3 F UNCTIONAL E LEMENTS / E STABLISH ESI NET I NTERCONNECT W IRELESS TSP S I NTERCONNECT W IRELINE TSP S 37 Synergem © 2011 All Rights Reserved.

39. B UYER B EWARE E NSURE ACCOMPANYING CONTRACT LANGUAGE INCLUDE SLA S AND SPECIFY THAT THE SYSTEM BEING DEPLOYED IS COMPLIANT WITH THE NENA I 3 END STATE ARCHITECTURE. We support NENA i3. We have an i3 product suite NG9-1-1 Compatible NG9-1-1 Ready Statements that do not ensure NENA i3 Compliance: 38 Synergem © 2011 All Rights Reserved.

40. Myron Herron President/COO (866) 859-0911 MHERRON @ SYNERGEMTECH. COM WWW.S YNERGEM 911. COM Illustration by Renjith Krishnan 39 Synergem © 2011 All Rights Reserved.