1. Plutus – Malaysia Project

2. 1 Footer -xxxx Application Loading Requirement EDC and Cables as Below Terminal to be powered and connected with the cable to PC. The Terminals to be brought in LLT Mode by pressing the top white keys left to right sequentially

3. 2 Footer -xxxx Application Loading Tool

4. 3 Footer -xxxx Application Loading process - 1

5. 4 Footer -xxxx Application Selection

6. 5 Footer -xxxx Application Loading-2

7. 6 Footer -xxxx For all edc Additional for Wi-Fi edc

8. 7 Footer -xxxx Complete in sequence all nine steps similarly.

9. 8 Footer -xxxx Key Injection Process  Requires Secured Room  With Dual Access entry and Exit  Key Injection PC Must have dual Log In  The Room Must have CCTV recording camera  The EDC Must be scanned  Before entering the Key Injection Facility  After receiving from the Key Injection  Life Cycle to be maintained  Sample XL Pasted in next slide

10. 9 Footer -xxxx EDC Life Cycle Sample

11. 10 Footer -xxxx Flow Chart of EDC Movement OEM Ingenico VeriFone New Purchase STOCK Stock Team STOCK Repair Centre Key Injection Facility Field Team Replacements / Deployments Activity Working Terminal back to Stock Team Non Working Terminal New Stock Application Loading Room Working Terminal Non-working Terminal Device upgradation

12. 11 Footer -xxxx Stock MIS

13. 12 Footer -xxxx Navision Process Merchant Boarding Sign Up of Merchants /Merchant Creation ( Navision sales order creation)Navision sales order creation Management approvals for Quantity and Pricing Deployment request raised by CIMB Team Planning for Deployment CDT team will check the Request and do the Planning (Navision CDT process)Navision CDT process Stock Team to Allocate the RC/SC/City and Stock( Navision Stock Process)Navision Stock Process Stock Team to Plan and Dispatch Stocks SC to Receive Stock and assign TSE for Deployment (Navision SC process)Navision SC process Deployment TSE to call the ME Setup from store for configuring, the ME team will configure the Merchant in Payment Controller TSE to activate Initialise the EDC and do a test transaction and Provide the Transactions training to the Merchant TSE to get a signed report from, the Merchant and SC to Upload this report in Navision ME Setup and SC to complete the deployment in Navision( Navision ME setup Team) Navision ME setup Team

14. 13 Footer -xxxx Navision Operations Flow Details checked by CDT Team If found any discrepancy Re-assign to CIMB team Checked by CIMB team Re-enter by CIMB team with correct details as slide no 1. Re-enter by CIMB team with correct details as slide no 1. If OK Forward to Stock for Device dispatched Forward to SC Terminal In transit Stock Received by SC and status changed in NAV as Recvd at City Assign to TSE If any issue re-assign to sales ME Setup LIVE I If OK configured Live and Feedback send on mail for updation If any issue Re-assign to Sales any issue Re-assign to sales

15. 14 Footer -xxxx Stock MIS Content A.The details remarks will be derived as below 1)Live is Deployed at Merchant Location Got From the Server as Live 2)Other heads are Demo/Testing/Lost/etc 3)Stock In Hand at Field Team is Dispatched to HUB/Store less Live Less Dispatched Back to Store 4)Stock in Repairs (MIS to be got from the Repair Centre and Matched with the details of Sent and Received from repairs) 5)Working 6)Not Working ( Needs to be sent to Repair Centre on Priority) 7)BER ( Beyond Economical repairs) to be moved to Store B.Reconciliation with each HUB’s and Field Team needs to be done periodically for checking loss in Assets within the system

16. 15 Footer -xxxx Terminal de-installation Request Raises by CIMB team CDT team will validate request & assign to Field coordinator Field Coordinator Assigned to TSE, TSE will get back terminal from store and get de-map from server with help of ME- setup Post De-installation Field team will update status to CDT team & terminal submitted to stock CDT team will update the status in Master File / Navision / Any portal Where Status will also available visible to CIMB file

17. 16 Footer -xxxx Terminal de-installation Request Raises by CIMB team CDT team will validate request & necessary approval CDT team will assign to stock team and parallel to field team; stock will confirm stock availability at location/ city On the basis of terminal availability, Field coordinator will assign to TSE and TSE will replace the terminal at store with the help of ME Setup team Field Coordinator will update to CDT team. CDT team will update the status in master file/ Portal. TSE team will do the test transaction and take the acknowledgement from store. Post successful replacement will update to his coordinator

18. 17 Footer -xxxx Customer Support Operations over Voice & Email Channels Merchant uses various mode to reach CIMB help desk Call Registration Technical executive will visit the merchant site & resolve the issue  Case assigned to /forwarded to level 2 or level 3  In case of any issue were field vist is required,case will be assigned to field team Complaints/queries resolved as FCR Level 1 CIMB Team Field Visit Resolved and Closed

19. Thank You